309C_S26134_Christopher Luehning_activity2

Christopher Luehning
S26134



1.
Letter
Advantages:
- lots of time to include all the information
- the receiver can read it over and over again to get all the facts
Disadvantages:
- impersonal
- takes time to receive any feedback

Telephone
Advantages:
- immediate feedback
- personal impression (by voice only)
- can reply to questions
Disadvantages:
- might have problems with inappropriate timing
- the receiver might be distracted

Personal Visit
Advantages:
- a good personal impression can have positive effects
- it’s a face to face conversation so distraction can be avoided
- you can explain things in any possible way (verbal, written or graphically)
Disadvantages:
- a bad personal impression can have a negative effect
- if the presentation is poor it may also have negative effects




2.
If you’re unable to communicate you won’t receive or give the information needed to do a good job.
Especially when you work in a team you need to communicate about the different tasks of each team member to get a result at the end.
If your work and skills are just a part of the whole result you will be useless if there’s no communication about where you actually fit in and what your task is.


3. insensitive statements:
a) -you smell really bad
-your singing is awful
-I hate your t-shirt

b) -inappropriate choice of words

c) –maybe you should take a shower
-how about taking vocal lessons to improve your singing?
-your t-shirt is not exactly my style

d) -barriers can provoke misunderstandings and problems
-They can make you get a wrong impression of the person you talk to
-barriers can stop the conversation




4.
a) Barriers:

interruption/inattention (phone call/ person asking mary to solve problem)
- distracted them from the conversation
- made them think about other things so they couldn’t keep their minds on the actual problem


inappropriate timing (mary has to leave early)
- not enough time to find a solution
- they had to rush so a lot of information was left out


false expectations (both thought the other one would do the presentation)
- both started the conversation with different expectations and backgrounds
- leads to the problem that one of them has to change his mind

b) sources of noise at the meeting:

- bad preparation
- confusion

c) dealing with the noise

- could have met at a convenient time for both of them
- could have met at a place where no one would interrupt them
- should have considered the role of the receiver



5.
a)
- to send and receive all the information needed to deliver a good result or product
- to get a feeling of unity
- to avoid problems / or solve problems as quick as possible
- to avoid misunderstandings

b)
- the message can only be understood right if the sender chooses an appropriate channel
- inappropriate channels might distort the message
- so the right understanding of the original message depends on the channel

c)
- it might be transmitted by using body language or mimic

d)
-his background
-his mood

e)
-noise can interrupt communication
-it can distort the message
-it can stop the message from being delivered
-it can give wrong impressions

f)
-I agree because we learn how to communicate during our life
-no one gets born with a sense of how to communicate in society
-every single society and culture has different ways to communicate so we have to learn how to deal with it in different environment

g)
-to understand each others point of view and his perception, so you can choose the right words and not be inappropriate in any kind of way


6.
The advantages of checking what the other person said is that you’ll get the time to understand it better and to check if you got the actual meaning of what he said.
You’ll learn to listen more carefully and not to interrupt the other person