HARJEET KAUR SIDHU_S NO S25104_309J

Outline the advantages and disadvantages of the three possible channels of communication.
Advantages of letter ….. There are many advantages of letter first of all; letter is a good way to make understand other people because when we talk to others at that time there may be a problem of different language. A letter is a way through that we can express every thing that is difficult for us to speak. In a letter we can write every personal matter. It is also an interesting way of communication. On the other hand, there is also a negative point of writing letter that it takes very long time to write and also takes to much time to reach a letter and it may be a cause of time wastage.
Advantages of telephone….. Telephone is also a good way of globalization. With the help of telephone we can make contact with other people just in a minute while sitting in any part of the world and we can give all information very easily to other people. However “Rose has also threats on it” same like this every thing has also some negative points. When we use telephone it may be happened that we can give very important information to a wrong person .
Advantages of personal visit……personal visit is also an excellent way of communication. When we personally go anywhere at that time it gives good effect on receiver. We can go and make understand others very briefly. At that time it may be happened that the receiver will impress from the way of communication. Personal communication may have some bad effect also. As our human nature we can not control ourself and when we personally go to other people at that time






b….. Micheal should use personally visit with this potential client.
Answer…. From my point of view Micheal should go personally to this client.






QUESTION NO 2….. One of the most important skill that any person in an organization needs is the ability of communicate. ‘Without communication your other skills are less useful’. Explain the meaning of this statement.
ANSWER,,,,, It statement is hundred percent true that in an organisation a person must have sense of communicate to each other and it is also more necessary than the other skills because of some reasons. Firstly “the first impression is the last impression” this good effect one can not make with money it is impossible just with our way of talking to others. Secondly for making an organisation best among all organisations this is very compulsory to win others heart and their trust so one must have ability to greet others and it all depend on the way of communication.

b. should an organization train its staff in workplace communication. Give reason for your answer.
Answer ….. Yes an organization should teach its staff to talk with other because the way of communication is very necessary for a person to keep a touch with others. Organization staff must have a sense of talking with people and to greet them




so that everybody can feel relax there. Every staff should be trained in the filed of communication because our way of communication is more important than the other skills as we can also see in this picture that how everyone has a laughing face these all things are also a part of our communication that is compulsory for everybody in the world.

QUESTION NO 3….. Working in group of three
a. List three statements that you have written or spoken that were insensitive to that receiver’s feelings.
ANSWER…. The three statements are
1. It is my order; you all will have to follow my advice.
2. I can not talk to you at the moment because I am busy.
3. It is my matter what do you have with me.

(B). 1. Inappropriate choice of words
2. Lack of humbleness by the communicating people.
3. Inadequate feedback.
(c) 1. I have an advice, would you all like to follow my advice.
2. If you do not mind, may we meet at another time because now I am busy
Please.
3. It is my personal matter; please do not ask me about it.

(D) 1. There may be a feeling of misunderstanding between sender and receiver because of this.
2. It also may have some bad effect on receiver’s feelings and attention.
3. It may be a cause of break communication


4 ANSWER (A)
(1) Phone calls during the conversation between David and Marry.
(2) Another person who come at that time.

It interrupts the message and communication flow between sender and receiver can lead to confused or ambiguous communication. Communication barriers occur as a result of misinterpretation of the message. These barriers can be caused by lack of feedback, a poor choice of channel, the wrong context etc.
Both sender and receiver need feedback. As you communicate, check with your receiver to establish that their understanding of the message is correct.


(B) SOURCE OF NOISES (1) phone calls (2) interference of another person (3) noise from outside (4) noise of other people who are also working.
(C) The message received is not necessarily the same as the message sent. Something other than the intended message is received because noise, or interference, interrupts the intended message. Marry and David have to deal with the noise of phone calls and so many interference by the another persons in their meeting. They managed it by attending all these calls and other persons very well. Although these noises and interference have bad effect on their discussion because due to it they had to face misunderstanding and confusion during their meeting.


5 ANSWER (A) People who are able to communicate well at the workplace are generally happier in themselves and manage to handle difficult and tricky situations. They get the best from themselves and others at workplace.

(B) Message makes a connection between sender and receiver. A communication channel is the means or technique used to signal or convey a message for example, a conversation, letter, telephone etc.
(C) Feedback can be transmitted in nonverbal communication by body language, face expressions and gestures.
(D) (1) Family background and culture of the sender and receiver.
(2) Attitude and values.
(E) Noise may create problem in receiving and sending process, because noise interrupts the intended message. The receiver can become angry and retaliate.
(F) Yes I am agree with the statement that “communication is a learned behaviour”. It is not a God gifted. We can develop the listing, speaking, questioning and feedback skills when dealing with others about simple, routine matters and effective communicators. We can use these interpersonal skills to greet others find out and satisfy their expectations and needs and finish the interaction courteously.

(G) It can assist the development of good working relationships and productivity of the business. All of us have ideas about what is wrong or right, we derive them from the variety of values and conventions throughout our lifetime.

6 ANSWER (A) Person “A” and “B” are discussing about the sale of shoes.
Person A gives views in the favour of high sales of shoes but person B gives just opposite views about it. Both do not give proper feedback to each other. Then other person summarise the views of A and B and said positive and negative points about the sales of product.
(B) Other person summarized the discussion properly. There are so many advantages gained by checking but the other person said. It can develop the skills of listening, speaking, questioning and feedback. We can find out the expectation, needs and humble interaction ending which can improve a lot of our communication skills.