309C_S26134_Christopher Luehning_Interview

Interview with Jenish Joseph
By Christopher Luehning S26134


Hello Jenish. How are you doing?
I’m doing great. Thanks.

That’s good. I’m going to ask you some questions about your previous work experience.
So where did you work before you came to Australia?
I had 2 major jobs before I got here.
The last one was at Docustream INC KPO.

When was that?
2004 until 2009

That is a pretty long time. What was the company’s purpose?
We were dealing with health insurance claims from the United States in India.

Oh. Why did they send the claims to you guys in India?
Because of the time difference. They send us the claims one day and while it is nighttime in the states, we would work on them and send them back the same day. Which means they get the finished files the next morning. It saves them a lot of time.

Interesting. Was it a full time or part time job?
It was full time.

What was your position called?
I was the assistant manager for the production of digital data.

Sounds good. But what exactly was your job in that position?
I got the claims on my computer and distributed them to different team leaders who gave them the employees to work out the different cases.

So that was a pretty high position. How did you interact with them?
Mostly through telephone or LAN.


What was the environment like?
We had a 3000 squarefeet area with 2 rooms for production and one control room which was where I worked at.
250 people worked in 3 shifts to get all the data ready to send back to the USA.
We had 3 zones. Green, yellow and red.

What were they for?
They were different security zones. The reception was the place that everyone was allowed to enter. Which was the green zone. Then there was the training room, the yellow zone, that only trainees where allowed to go in. And finally the red zone which was the production and control area that only qualified employees and managers where allowed to enter.

Oh that’s a lot of security. So you needed an ID?
We had special tags to enter certain areas.

Were there any other rules besides the security?
Yes there were. No one was allowed to use mobilephones or the internet.

Because of the personal data?
Exactly.

You worked there for 5 years. So what skills did you take out of it?
Solving problems and allocating work were my main fields so I guess that’s what I learned to deal with in a professional way.

So did you personally enjoy the job?
Yes I really liked it. The payment was good, we had great support by the superiors and we also had time to interact with other employees.

That’s great. Do you think it might be useful for your future?
Not sure. Maybe.

What about the other job. Was it a similar one?
Not really. We were dealing with old patent documents. Also from the united states though. The company was called Dimensions BPO.

Also full time?
Yes.

So you were dealing with patent documents. What exactly did you do with them?
All the company did was converting old analog patent files, we got in scanned form from the US, into digital format.

What position were you in?
I was a quality controller. The finished digital files were send to me and I checked errors as well as improved the quality if necessary and corrected mistakes.

Sounds like lots of work. How many people were employed at your place?
300 people. We had a 5000 squarefeet area and one big room where everyone worked in.

Who told you what to do?
My teamleader. I was part of the quality control team and he gave me the work.
If I wanted to interact with other superiors I had to do it through him.

Did you have the same strict security rules as in the other job?
No. not at all.

Was it before or after the insurance job?
It was before. 2003 until 2004.


So did you like this one as well?
Not really. We didn’t have time to interact with other employees and the payment was bad.

Oh. That’s no good. Did you at least learn some skills you might use in your future?
Yes. Especially the formatting by using Word. And I became pretty good at detecting errors I guess.

That should be enough information for now.
Thank you and good luck with your next job.
Your welcome and thanks.