Thursday, August 20, 2009

S25751_RENUKABEN_309J

WRITE A LETTER TO YOUR PUBLISHER RE GUARDING CANCELLATION DESIGN LAYOUT AND CO LOUR COMBINATION.

TURBO PAPER INDUSTRY

618,SPRING VALE RD

VICTORIA 3171

AUSTRALIA

KAPOOR PAPER INDUSTRY

521 DANDENONG RD

VICTORIA 3172

AUSTRALIA

DATE:29 JULY,09.

DEAR EDITOR,

SUB:CANCELLATION DESIGN LAYOUT AND CO LOUR COMBINATION

I AM VERY HAPPY BECAUSE YOU ARE PUBLISHING MY NOVEL.IT IS REALLY FAMOUS IN NOW DAYS BUT IT'S NEXT ADDITION WHICH IS UPCOMING .IN THIS NOVEL I WANT TO DO SOME CHANGES ABOUT IT'S COLOUR COMBINATION AND DESIGN ALSO .SO FIRSTLY I WANT TO INFORM YOU TO CHANGE COLOR COMBINATION.IT IS UNSUITABLE FOR THE OUTLINE OF THE NOVEL SO YOU WILL CHANGE ITS COLOUR AND DESIGN LAYOUT.INSTEAD OF BRIGHT COLOUR IT HAS COMPOSITION OF DARK COLOUR .I WOULD SUGGEST BLACK COLOUR SHOULD BE REMOVED WITH THE WHITE COLOUR .LEFT MARGIN SHOULD BE INCREASED SO READER CAN READ NOVEL VERY EASILY INSIDE THE PAGES.AS A RESULT,THESE MAKE NOVEL MORE ATTRACTIVE TO THE READER.

I

HOPE YOU CAN UNDERSTAND WHICH TYPE OF CHANGES NECESSARY ALL ARE CHANGE YOU HAVE TO DONE WITHIN 10 DAYS.IF YOU MAKE MISTAKE IN THIS EDITION,YOU HAVE TO PAY FOR THIS IN FUTURE

THANK YOU

YOURS FAITHFULLY,

JOHN LINCON.

(MANAGER)

Q 1.

A. Advantage and disadvantage of three possible channels of communication.

Letter:

Advantages:

.
Letters are memories of past years

It develops a corporate image for the company.

Helps people to recognize the company.

People are more likely to believe in letters are official but are not fake letters sent by somebody trying to find out customer details.

Disadvantages:

It shows you are not using technology.

It requires security.

The cost of producing the letters can be expensive

Needs to look professional so time needs to be spent designing the letter

Telephone:

Advantages:

You can carry a mobile phone with you so you don't miss important calls

If you are in a problem, you can call the police or ambulance –

If the phone has a camera, you can take pictures of the accident

You can listen to music, text and play games when you're bored

Most mobile phones have a calculator and a phone book

You can use a mobile phone to call your customers or boss if you are running late to a meeting

Disadvantages:

Mobile phones can be expensive

They can damage your ear. It create the problem in hearing

Sometimes the reception is poor in some areas, limiting your connectivity.

You can't talk underground or on planes or some personal detail.

People use blue tooth’s and cameras in bad ways

People use the phone while they are driving, and this can cause problems

Personal visit:

Advantage: Share your point of views with others, personal, technique, ideas, plan and etc at the same time, you can get a lots of knowledge with the help of colleagues.

Disadvantage: if you are not good at expression, it will cause a lot misunderstands. It create bad impression for that person because of looks.

B: Decide which of them Michael should use for the first follow up contact with this potential client. Give reasons for your choice of channel.

The choice of channel is writing a letter to the client because it is a one type of documentary proof. so it is really good for business comparatively other channels.

Q.2

.a: One of the most important skills that any person in an organization needs is the ability to communication your other skills are less useful. explain the meaning of this statement.

Ans: Communication is one of important topics of organization behavior. Effective communication is a prerequisite for implementing organizational strategies as well as for managing day to day activities through people.

B: Should an organization train its staff in workplace communication? Give reasons for your answer.

Ans: yes, the organizations train its staff in communication. This is the reasons for it.

1. Staff gains communication skill for effective business. It helps in motivating workers Effective communication strategies can make or break workplace productivity and an employee’s alignment with business goals. It become easy to communicate at the workplace it avoids misunderstanding.

3(a)
• When one student in my class told to the teacher that he needs attendance in spite of being late.
• One day when talked to my friend through phone that I will reach the station by 12 noon but due to fault in network he heard it as 2 noons.
• One day my friend asked me about pen drive but I heard only pen.

(b)
• In the first statement the communication barrier was inappropriate message because he use in proper words

• In the second statement the communication barrier was disruption in the channels of communication because of network problem
• In the third statement the barrier was the noise in the class because of he was thinking something.

(c) Restate statements are
• He should have told sorry that he was late and then he should have asked for the attendance.
• If i should have repeated the timing then it wont be a mistake
• He should have told very clearly by coming near to me.

(d)
Communication barriers can prove to be a great problem as they make it difficult and frustrating for people to communicate with each other and understand each other’s meanings. Some of the barriers to effective interpersonal communication are:

Physical barriers can be the difference in territories, closed doors, and people separated from each other by physical distances. These barriers make it difficult for people to get to know each other and communicate in a free and easy manner.

Perception is another barrier because everyone has their own views about the world and things. So the difference of their understanding and thinking can be a barrier.

Emotions also act as a barrier because while people are emotional, they don’t think clearly and this makes communication difficult as one person might have suspicion, mistrust, fear or any other emotion.

Culture determines people’s behavioral patterns. Varying cultures can be a barrier to effective communication.

Language is also another major barrier because if all the people involved in communication don’t speak or know the same language, it can be difficult to communicate the message.

Q- 4. (a) Identify the communication barriers that occurred and explain briefly in two paragraphs how they contributed to the misunderstanding between Mary and David.

When David and Mary meet in David’s office and discuss about new software .At that time someone call to David .In this way telephone call is disturbed David and the same time the other person ask him about his problem .so this is other communication barrier is that person who breaks the continuous conversation between David and Mary.

When David and Mary discuss about new software on tomorrow’s staff meeting at that time David answer and deal with a telephone call then continuous conversation with Mary so Mary think David present the procedure on tomorrow staff meting. On other hand another person enters David’s office and interrupts the conversation to ask Mary to solve a problem in the delivery time for stock after solving the problem Mary tell David she has an another appointment so David think she will present the new software package on tomorrow staff meeting.

Because of interruption in their communication they misunderstand each other.

(b) List two sources of noise at the initial planning meeting.

It is depends on place but these are the source of noise:

1) when your mobile ringing in the meeting

2)a person who is interrupting during the meeting

(c) How could Mary and David have dealt with the noise or interference in their planning meeting?

David give answer and deal with telephone call then continues the conversation and Mary has provide the solution of delivery time for stock then continuous the conversation in this way David and Mary have dealt with the noise in their planning meeting.

Q – 5 (a) Why is good communication so important in workplace?

Ans

Good communication is important in workplace because it is a main power of a person and with the help of communication .a person can achieve and get solution of his problem .a person who want to explain his thought and idea he can get the solution of all problem.and done his work in proper way with the help of communication.

If your management is good, as well as a positive approach to communication, ensures that an employee and a supervisor understand each other, and are more effective at the workplace.

Good communication in the workplace provides employees with a clear understanding of what is demanded from them, with knowledge of what to do and what to expect. For organizations, such a communication creates effective performance of the staff, and increases customer loyalty and profit.

For ex: A manager should make sure one’s communication style is positive and effective.

The employees, if they understand the situation correctly, should communicate the problem to the supervisor, or to the higher management in order for the company to take certain measures for solving the problem.

Any problems can and should be communicated both among the employees and up to supervisors.

The atmosphere inside the workplace should be encouraging for effective communication so that employees, thanks to their management, clearly realize how important communication is for each staff member personally, and to the workplace in general.

It is very important for communication – employees should not only listen, but always have a chance, and be encouraged to ask questions, discuss, express own ideas.

(b) What is the relationship between message and channel?

Message and channel are the side of a coin because it can't work without eachother.

Message and channel are connection between sender and receiver.

Without channel you can’t send the message to receiver.

Channel is a medium which transfer information to receiver such as air without air you can’t pass your sound to another person same as message travel sender to receiver through channel.both are the side of coin.

(c) How is feedback transmitted in nonverbal communication?

Nonverbal communication is depends on mostly emotion and employees mood because in this communication mostly sign language was used.you can understand it very easily.Is there ever any doubt in your mind as to the mood of a worker upon their arrival at work? Nonverbal communication is the single most powerful form of communication. More than voice or even words, nonverbal communication cues you in to what is on another person’s mind. The best communicators are sensitive to the power of the emotions and thoughts communicated non verbally.

The first few minutes in any interview setting are so important that almost nothing else matters. You take a look at the candidate and note all of the nonverbal messages she is communicating. You form impressions sfrom the candidate’s posture, hand shake, outfit and accessories, space usage, attentiveness, eye contact, and facial expressions. And, then you listen to what she has to say in response to your questions.

If you want to mask your feelings or your immediate reaction to information, pay close attention to your nonverbal behavior. You may have your voice and words under control, but your body language including the tiniest facial expressions and movement can give your true thoughts and feelings away. Especially to a skilled reader of nonverbal cues, most of us are really open books.

(d) What are two factors that influence a person’s perception of the message?

1) context

2) noise

(e) How does noise affect communication?

Noise affect the communication indifferent way because it broke the channel of communication and sometimes it create the misunderstanding between sender and receiver .sometimes it make them confused.The sender send the message to receiver it is not same because of interference or noise. When the message send through an inappropriate channel the receiver doesn’t accept or understand this message because of noise .communication barrier occur as a result of a misunderstanding of message. These barrier can be cause by the sender, the receiver, poor feedback, poor choice of channel, and the wrong context.

(f) ‘Communication is a learned behavior.’ do you agree or disagree? Why?

Yes, I am agree because,

Communication is helps you to share your ideas, feeling with your knowledge. Communication taught you about behavior. A persons who is talking with someone that time you can observe him that time you can see that persons attitude, body language, facial expressions, repetitive actions, crying, screaming, laughing, vocal expressions, eye contact. It's a way of expression without always needing to use words.

(g) Why it is important for both the sender and receiver of a message to have empathy for the other person?

Message can possible with the help of sender and receiver because they are sharing with each other their thought and idea.

The role of a sender is very important. He tries to choose symbols usually words which express his message correctly so that the receiver may understand it and react according to his desire. It is the duty of the sender to encode his message properly, correctly, clearly and completely to achieve the desired feedback. He should not use vague words or ideas which may lead to misunderstanding. He must have the perception and consideration for his receiver's viewpoints. It is the sender who has toss decide which words and what sort of expression will communicate his message in the best way, and which of the medium of communication will serve his purpose.

Tuning in to people adds to your ability to understand others and helps others to understand you. Your empathy also encourages others to agree with you by showing them how your message will help them to meet their current needs. Empathy on the part of both sender and receiver marks the difference between ordinary understanding and excellence in communication.

6.B. After 10 minutes discuss the advantages gained by checking what the other person said.

The advantages that other person has gained he will give feedback after getting their conversation according to their knowledge and point of view.


MY NAME IS RENUKA CHAUDHARI.I AM AN OBSERVER IN THIS GROUP DISSCUSSION.THERE ARE THREE MEMBER IN THIS GROUP DISSCUSSION.

1. RENUKA (AS OBSERVER)

2. SANDEEP (AS SENDER)

3. SABASTIAN (AS RECEIVER)

I OBSERVE THAT TIME TWO PERSON ARE DISSCUSSING THE TOPIC .WHILE THEY ARE COMMUNICATING EACH OTHER I NOTE SOMETHING ABOUT THEIR COMMUNICATION SKILL.SOME ARE VERY GOOD BUT SOMETIMES .THEY HAVE NOT ENOUGH KNOWLEDGE ABOUT COMMUNICATION.NOWDAYS WE CAN SEE COMMUNICATION PLAY ROLE MADEL IN THIS WHOLE WORLD.IT HAS OWN IMPORTANT IN ITS FIELD.WITHOUT COMMUNICATION WE CAN’T DO ANY THING .SO WE HAVE TO COMMUNICATE PROPERLY BECAUSE IT CREATE BIG MISUNDERSTANDING .THAT IS THE CAUSE OF COMMUNICATION BARRIERS.

ABOUT MY TOPIC .I OBSERVE SOME BASIC THING IN A PERSON WHICH PLAY MORE IMPORTANT ROLE IN COMMUNICATION.

1. EYE CONTACT

2. BODY LANGUAGE

3. FACIAL EXPRESSION

ABOUT MY ASSINGNMENT WE ARE IN A GROUP SO WE ARE SITTING IN A CLASS .SENDER AND RECEIVER TALKING WITH EACH OTHERAND ASKING SOME QUESTION AND GET SOME BASIC INFORMATION BECAUSE ALL ARE COMIMG FROM DIFFERENT PLACE.

SANDEEP ASK SOME QUESTION TO SABASTIAN:

LIKE HIS NAME, ABOUT HIS FRIEND AND FAMILY HIMSELF, QUALIFICATION,

COLLAGE LIFE , SCHOOL LIFE,HIS HOBBIES,HIS CULTURE,SOME PERSONAL DETAIL.

WHEN THEY ARE TALKING EACH OTHER I OBSERVE THAT SABASTIAN GAVE ANSWER VERY POLITELY AND HE GAVE COMPLETE ANSWER TO SANDEEP .HE CAN SPEAK ENGLISH FLUENTLY AND HIS EYE CONTACT IS REALLY GOOD ,HIS BODY LANGUAGE IS TOO GOOD.HIS FACIAL EXPRESSION ALSO GOOD.HE IS READY TO GIVE ALL ANSWER BECAUSE HIS COMMUNICATION LEVEL IS REALLY GOOD.ON THE OTHER HAND SANDEEP IS NOT ABLE TO ASK HIM QUESTION BECAUSE SHE HAS NO MORE IDEA TO ASK QUESTION TO THE SABASTIAN.HE PLAY GOOD ROLE IN THIS GROUP DISSCUSSION.WHEN HE GAVE ANSWER WITH COMPLETING ALL THE POINT OF VIEW.HE HAS GOOD QUALITY TO COMMUNICATE THE PEOPLE.HE MAKE GOOD IMPRESSION ON LISTENER AND OBSEVER’S MIND BECAUSE HE KNOW WHAT IS COMMUNICATION WHICH ARE THE BASSIC NEEDS WANTS IN A PERSON SO GOOD QUALITY MAKE A GOOD IMPRESSION AND WE CAN LEARN FROM THEM.

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