309J_HARSHAL_S24753

309J
NAME: NANAVATI HARSHAL
STUDENT ID: S24753



Q – 1 (a)

Outline the advantages and disadvantages of the three possible channels of communication.



There are three possible channels of communication

1. LETTER (Charter)

Advantages and disadvantages of the letter

Advantages:
.
Provides written notice not to use any electronic means it is much cheaper.

It may contain detailed information such as numbers.
People are more likely to believe that the letters are false and are not official letters sent out by someone trying to find out details of the client. .
It has the traditional rule of letter writing.
letter is a good image for the company

Disadvantages:


Take the time to deliver.
Can be lost.
The cost of the cards can be costly.
Charter may affect the environment.
Much like the time typist or writer is lost in the indentation, margins and spacing etc.
is the method of letter writing and is considered obsolete in the business world.


2. Phone
Phone is an electronic device that is very fast
Advantages and Disadvantages of Telephone:
Advantages:

The phone is the medium.
Also used for long distance communication
Helps build relationships with each other.
We are able to contact anyone at anytime.
Save time and energy.
It will not take much of your money or your time and the message will in time.


Disadvantages:

Has reduced the privacy and confidentiality of the people.
It is especially useful for saving travel time, but is inadequate for personal matters such as discipline.
That the brakes of your privacy.
3. Personal visit:

Advantages

We can see each other.
We basa our mistakes.
We further understand each other.

Disadvantages

At some point we have no time.
Data sent through messages can sometimes be distorted
Sometimes conflict can occur.
It can be difficult to know if the other person is paying attention.
Communication very expensive.






Q –1(b)

Decide which of them Michael should use for the first follow-up contact with this potential client. Give reason for your choice of channel.

In my opinion
Advantage of the cards is the recipient of the letter you can keep the physical record of all of your email. cards can also help to cement a business relationship, other benefits commonly associated with good writing skills include increased customer satisfaction, improved efficiency interinstitutional and improving the image in the community and industry. So Michael must write a letter



Q-2(A).

‘One of the most important skills that any person in an organization needs is the ability to communicate. Without communication your other skills are less useful.’ Explain the meaning of this statement.

Communication is at the center of life. We are communicating every moment of every day. Communication is a mirror in which everyone shows his image and successful communication brings wonderful results if used effectively. And also help us in communication.

(b).

should an organization train its staff in workplace communication? Give reason for your answer.
Yes, we must train our staff in the workplace. If not,
People use many different ways to communicate with each other in the workplace. It is important to understand. With him doing a very test. And to help complete an enterprise.
Frustration can develop because people are not sure what to do or how to do a task. Product can be wasted if not handled correctly.
People can sense if the left is not open communication and effective messages can be misunderstood, causing ill feelings. The safety of people may be at risk.



Q-3-(a) working in group of three

(A) list three statements that you have written or spoken that were intensive to the receiver feelings.
FOR EX:
What you think you are smart?
You idiot come here.
Shut up and give me a book.
(B)
Discusses the sort of communication barriers caused by each of these statements.
Attitude.
Different point of view.
(c)
Re-stat, to the people you are working with, each of your three statements in a more sensitive way and ask them if they think the new version would be more effective.

It should have said sorry it was late and he should have asked for assistance.
If there should be repeated when an error then it will not be
It must be said very clearly closer to me.


(D)
Discuss three ways in which communication barriers can effect interpersonal communication.

Physical barriers can be the difference in the territories, doors closed, and people separated by physical distances. These barriers make it difficult for people to get to know each other and communicate in a free and easy.

Perception is another barrier, because each has their own views on the world and things. Therefore, the difference in thought and understanding can be an obstacle.

Emotions also act as a barrier because while people are emotional, not thinking clearly and this makes it difficult to communicate as a person could have the suspicion, mistrust, fear or other emotion.

Culture determines the behavior patterns of the people. Different cultures can be a barrier to effective communication.

The language barrier is another important because if all those involved in communication do not speak or know the same language can be difficult to communicate the message.



Q- 4. (a)
Identify the communication barriers that occurred and explain briefly in two paragraphs how they contributed to the misunderstanding between Mary and David.

When David and Mary discuss about new software package on tomorrow’s staff meeting at that time David answer and deal with a telephone call then continuous conversation with Mary so Mary think David present the procedure on tomorrow staff meting.

On other hand another person enters David’s office and interrupts the conversation to ask Mary to solve a problem in the delivery time for stock after solving the problem Mary tell David she has an another appointment so David think she will present the new software package on tomorrow staff meeting.

Because of interruption in their communication they misunderstand each other.


(b)

List two sources of noise at the initial planning meeting.

1)ringing the phone.
2)interrupt by other persone.





(c)

How could Mary and David have dealt with the noise or interference in their planning meeting?

David give answer and deal with telephone call then continues the conversation and Mary has provide the solution of delivery time for stock then continuous the conversation in this way David and Mary have dealt with the noise in their planning meeting.



Q – 5 (a)

Why is good communication so important in workplace?

Ans :

A Good communication in the workplace provides employees with a clear understanding of what is demanded from them, with knowledge of what to do and what to expect. For organizations, such a communication style creates effective performance of the staff, and, consequently, increases customer loyalty and profit.

The atmosphere inside the workplace should be encouraging for effective communication so that employees, thanks to their management, clearly realize how important communication is for each staff member personally, and to the workplace in general. It is very important for communication – employees should not only listen, but always have a chance, and be encouraged to ask questions, discuss, and express own ideas.


(b)

What is the relationship between message and channel?

Message and channel are connection between sender and receiver.
Channels is important device for message it’s a way to conveying message its play important role because if it is not correct then the message is create problem and misunderstanding



(c)

How is feedback transmitted in nonverbal communication?

Feedback transmitted in nonverbal communication through body expression movements


(d)

What are two factors that influence a person’s perception of the message?

1) context
2) noise


(e)

How does noise affect communication?

The sender send the message to receiver it is not same because of interference or noise. When the message send through an inappropriate channel the receiver doesn’t accept or understand this message because of noise .communication barrier occur as a result of a misunderstanding of message. These barrier can be cause by the sender, the receiver, poor feedback, poor choice of channel, and the wrong context.



(f)

‘Communication is a learned behaviour.’ do you agree or disagree? Why?
Yes, I am agree because,
Communication is the process you can share your ideas, feeling with your knowledge. I Think its good behavior or manners because by this we communicate with each other or learn more about any person.

(g)
Why it is important for both the sender and receiver of a message to have empathy for the other person?
The role of a sender is very important. He must have the perception and consideration for his receiver's viewpoints. It is the sender who has to decide which words and what sort of expression will communicate his message in the best way, and which of the medium of communication will serve his purpose. Empathy on the part of both sender and receiver marks the difference between ordinary understanding and excellence in communication.

Q-6-(a)
W0rk in groups of three (A, B, and C)
ANS: MY NAME IS HARSHAL, (AS OBSERVER)

I OBSERV THAT, WHEN TWO PERSON ARE COMMUNICAT WITH EACH OTHER AT THAT TIME THREE BASIC THINKS PLAY MORE IMPORTANT ROLL,
1. EYE CONTACT.
2. BODY LANGUAGE.
3. YOUR VOICE TONE.
AS MY OPINION THIS ARE THE BASIC PART OF COMMUNICATION.

FOR EXAMPLE, IN THIS ASSIGNMENT

JASVINDAR PLAY A ROLE OF SENDER,
ZINNAT PLAY A ROLE OF RICIVER.

ZINNAT ASK SOME QUESTION TO JASVINDAR, LIKE HER
NAME,
ABOUT HER FRIEND,
ABOUT HER FAMILY,
ABOUT HER SELF,
WHICH LIFE SHE MOST LIKE COLLEGE OR SCHOOL LIFE,
SCHOOL,
HER CITY,
AND ALL PERSONAL DETAILS, JASVINDAR GIVING GOOD ANSWER BUT HER BODY LANGUAGE AND HER EYE CONTECT IS NOT SO GOOD.
WHEN ZINNAT ASKING QUESTION TO JASVINDAR SHE IS NOT LOOKING ON HER FACE, SHE LOOKING IN TO HER NOTBOOK AND PLAYING WITH HER PEN.

AND ON OTHER SIDE, ZINNAT ASKING EVERY QUESTION TO JASVINDAR WITH GOOD BODY LANGUAGE, GOOD EYE CONTECT AND WITH GOOD VOICE TONE.

I OBSERVE THAT, ZINNAT PLAYING A GOOD ROLL BECAUSE SEE KNOWS THAT WHAT IS COMMUNICATION AND IN COMMUNICATION. IF, YOURE EYE CONTECE, BODY LANGUAGE, AND VOICE TONE IS NOT GOOD, WHICH TYPE OF EFFECT IT’S MAKES BAD IMPRESSION ON LISTNER’S MIND.


FOR EXAMPEL:

1: VOICE TONE:
IF YOU ARE ASKING SOMEONE ABOUT TRAIN INFORMATION AND HE GAVE ANSWER VERY RUDELY IT MAKES BAD IMPRESSION ABOUT THAT PERSON IN YOUR MIND.


2: EYE CONTACT:

EYE CONTACT IS A ROLE MODEL OF COMMUNICATION SKILL, IF YOU ARE GIVING AN INTERVIEW, IN THIS INTERVIEW; IF YOUR EYE CONTACT IS GOOD, IT’S SHOWS YOUR GOOD CONFIDENCE LEVEL AND IT MAKES COMMUNICATION WAY VERY EASY. SOME TIME THE RECEIVER THINK THAT YOUR IGNORE HIM OR YOUR NOT INTERESTED IN HIS OR HER MATTER.

3: BODY LANGUAGE:

SOME TIMES BODY LANGUAGE GIVE SOME SING TO THE RECEVIER WHICH HE CAN UNDERSTAND IT VERY EASILY JUST LIKE A PERSON WHO IS SURPRISED THAT PERSON’S EYEBROWES WILL RAISED SO,WE CAN UNDERSTAND HIS FEELING WITH HIS ACTION OF BODY LANGUAGE .IT IS VERY EASY FOR A PERSON TO COMMUNICATE.BODY LANGUAGE IS MOST IMPORTANT TO THE PERSON WHO CAN NOT UNDERASTANT ANY MATTER OF COMMUNICATION IT GIVES A PROPER WAY TO COMMUNICATE EACH OTHER.


PERSON A OR B ARE SOMETIME CORRECT ON THEIR VIEW OR SOMETIME NOTE GIVE PROPER FEEDBACK TO ANOTHER.


I AM GIVES PROPER SOLUTION TO A AND B REGARDING THEIR DISCUSSION ACCORDING TO MY OBSERVATION.



Q-7-(LETTER)
ANS:
From,

Harshal Nanavati
Unit 11/70
Edgar Street north,
Glen iris, Vic 3146


Date: 02/08/2009.

To,

The designer,
Time magazine,
Glen iris, Vic 3146

Sub: cancellation of design layout and colour combination.

Dear Sir,
I received the sample copy of your design , and I am not satisfied with your design because I checked my book which was made by you. I think so it hasn’t match for my article. Unfortunately, I can not be satisfied with colour combination and design component.


The colour combination is not good, would you please change layout of my book as soon as possible? I would prefer colour which is black, blue and white, also some pictures.

I will consider that you will response to my letter. I hope that you will change the design layout and colour combination. If you don’t consider my request then i do not wish to place order.


Yours faithfully,
Harshal Nanavati.