309I_JASWINDERKANG_S24793

JASWINDER KAUR KANG
St.No-S24793
Assessment Communication knowledge and skills

Q.1. Communication is an interactive process briefly explains.

Ans. The communication process is dynamic and interactive process. Through the process knowledge feeling or thoughts are sent sent from at least one person and received by at least one other


Q.2. Define and give an example of verbal, nonverbal and graphic communication.

Ans. Communication- in the work place occurs for a number of directs and indirect reasons. Primarily it is necessary for passing information between people working in the same organization and between their organization and other.

Communication is classified in three forms.

A. Verbal communication- verbal communication also known as spoken a written communication. In that communication we can take the form of spoken words between two or more people, or written words in written communication. Verbal communication is further divided into written and oral communication.
B. Nonverbal communication- Non-verbal communication includes the overall body language of the person who is speaking, which will include the body posture, the hand gestures, and overall body movements. The facial expressions also play a major role while communication since the expressions on a person’s face say a lot about his/her mood. On the other hand gestures like a handshake, a smile or a hug can independently convey emotions. Non verbal communication can also be in the form of pictorial representations, signboards, or even photographs, sketches and paintings.

C. Graphic Communication-Graphic communication is an idea that depends upon the icon. In graphic communication we can use both communications verbal and nonverbal. For example no smoking, signs display in public places, in buildings in box exit signs.


Q.3. A. defines the terms, sender, and receiver.
B. defines the term, message.
C. defines the term, feedback.
Ans. A. Sender- The sender is a person who send message by spoken words, and nonverbal language selected are paramount in ensuring the receiver interprets the message as intended by the sender. All communication begins with the sender. This process translates the ideas or concepts into the coded message that will be communicated.
B. Receiver- The receiver is the individual or individuals to whom the message is directed and who receive the message.
C. Message-the message is the idea or concept that transmitted by sender to receiver to achieve understanding .it makes a connection between sender and receiver.
D .Feedback- Feedback is the final link in the chain of the communication process. After receiving a message, the receiver responds in some way and signals that response to the sender. The signal may take the form of a spoken comment, a long sigh, a written message, a smile, or some other action. "Even a lack of response, is in a sense, a form of response. Without feedback, the sender cannot confirm that the receiver has interpreted the message correctly.
Feedback is a key component in the communication process because it allows the sender to evaluate the effectiveness of the message. Feedback ultimately provides an opportunity for the sender to take corrective action to clarify a misunderstood message. "Feedback plays an important role by indicating significant communication barriers: differences in background, different interpretations of words, and differing emotional reactions.


Q.4. A. Define the term ‘perception’
B. lists the four factors that may influence the perception.
Ans. A. Perception- perception is a the way people understand or give meaning to their environment Perception can be defined as attaching significance to visual information. It entails a higher level of neural processing than the contrast, motion, and orientation processing done to the visual signal in the primary visual cortex. Perceptual processes include but are not limited to identifying faces, judging relative sizes of objects, naming colors, and the initiation of fear responses to organisms or situations perceived as threatening. The important thing to remember about perception is that it’s “in the eye of the beholder”: actually, it’s not in the eye at all, but in the brain, in areas associated with vision in the parietal and temporal lobes. Perception is an essentially constructive process. People do not see the world in the same way a mirror reflects the world; their brains create their perception of the world through processes that are not entirely predictable.
B. Four factors that’s influence the perception-the particular or specific meaning is influenced by passed experience. Even the context or setting of the communication affects perception.
1. Self concept
2. Experience
3. Culture
4. Feelings
Q.5. A. List four different types of communication
B.Define these and give an example of each.
Ans. Types of Communication. 1. Verbal Communication
2. Nonverbal Communication 3. Formal Communication 4. Informal Communication

Verbal Communication -Verbal communication is further divided into written and oral communication. The oral communication refers to the spoken words in the communication process. Oral communication can either be face-to-face communication or a conversation over the phone or on the voice chat over the Internet. Spoken conversations or dialogs are influenced by voice modulation, pitch, volume and even the speed and clarity of speaking.
Nonverbal Communication-Non-verbal communication includes the overall body language of the person who is speaking, which will include the body posture, the hand gestures, and overall body movements. The facial expressions also play a major role while communication since the expressions on a person’s face say a lot about his/her mood.
Formal Communication -Formal communication includes all the instances where communication has to occur in a set formal format. Typically this can include all sorts of business communication or corporate communication. The style of communication in this form is very formal and official. Official conferences, meetings and written memos and corporate letters are used for communication. Formal communication can also occur between two strangers when they meet for the first time. Hence formal communication is straightforward, official and always precise and has a stringent and rigid tone to it.
Informal Communication -Informal communication includes instances of free unrestrained communication between people who share a casual rapport with each other. Informal communication requires two people to have a similar wavelength and hence occurs between friends and family. Informal communication does not have any rigid rules and guidelines. Informal conversations need not necessarily have boundaries of time, place or even subjects for that matter since we all know that friendly chats with our loved ones can simply go on and on.