309I_PATEL PINALBEN_S23765

1.Advantages and disadvantages of the three possible channels of communication.
· a Letter:Letter is a written form of communication. To write any letter it requires a written skill.
Advantages:
1.Letter is an easiest and cheapest means of communication.
2.By letter you can easily write and send a message to receiver.
3.You can easily keep written record.
Disadvantages
1. It takes a long time.
2. Delay in receiving.
3. It requires a huge knowledge of proper words.
B. TELEPHONE
Telephone is a modern means of communication. It is a fastest way of communication as well as cheapest too.
ADVANTAGES:
1. It is cheapest means of communication.
2. You can easily communicate with a person who is far from you in a short time:
DISADVANTAGES:
1. You can not keep written record.
2. Sometime it create problem in communication because of network problem.
C. PERSONAL VISIT:
Personal visit means a one person meets other person for communication means talking about any proper subject.
ADVANTAGES:
1. BY personal visit one person comes closer to another person.
2. It increases a personal relationship.
DISADVANTAGES:
1. IT takes long time.
2. It also an expensive means of communication.
B. Deeside which of them Michael should use for the first follow-up contact with this potential client. Give reason for your answer.
ANS: According to me, Michel should use telephone for the communication with the client. Because it is very easy means of communication, he can talk with his client in a short time. He can easily explain all the information to his client and easily get feedback in ashorttime. According to me telephone will be best means of communication rather than other two means of communication.
2. a. One of the most important skills that any person in an organization needs is the ability to communicate. Without communication your other skills are less useful. Explain the meaning of this statement.
ANS: It is true that if you have note proper communication skill, you are unable to show your other skill. Because communication is the most important skill that any person in an organization need as without communication we are unable to make the proper use of our other skills. If you have not an appropriate communication how you show your other skills to your manager. And it is the age of communication.
b. Should an organization train its staff in workplace communication? Give reasons for your answer.
ANS: of course, an organization should train its staff to communication. Because it is the era of communication, if an organization train his staff in appropriate way he can easily get feedback from his staff means he easily make progress of his company.
3. Working group of three.
a. List three statements that you have written or spoken that were insensitive to the receiver’s feelings
1. Go from here.
2. Give me a book.
3. You are cheater person.
B. Discuss the sort of communication barriers caused by each of these statements.
ANS: 1.Plase you can GO.
2. May I use this book?
3. You should be a good person.
C. Re-stat, to the people you are working with, each of your three statement in a more sensitive way and ask them if they think the new version would be more effective.
: 1.Plase you can GO.
2. May I use this book?
3. You should be a good person.
The above three statements are more sensitive than above my insensitive statements.
D. Discuss three ways in which communication barriers can effect interpersonal communication.
1. Different attitude and values.
2. Improper understanding of other’s point of view.
3. Difference in perception.
4. Que-4

A:Identify the communication barriers that occurred and explain briefly in two paragraphs how they contributed to the misunderstanding between Mary and David.
ANS: Noise occurs as the barrier in communication between Mary and David. The person who wants to ask about solution of the problem in the delivery times for stock, Mary and David forget about their discussion on software package. Mary looks at her watch because she is in hurry for her second appointment, so they are unable to decide who will present the procedure to introduce their new plan for new software package.
B.List two sources of noise at the initial planning meeting.
ANS:
1. Telephone call
2. Knocking the door.
C How could Mary and David have dealt with the noise or interference in their planning meeting?
ANS: When Mary and David talking about the new software package first David deal with a telephone call so he interference in discussion. And Mary gives solution the other person when they are talking. Thus both person interference in their planning meeting.


Qus: 5
A: Why is good communication so important in the workplace?
ANS: Good communication is very important in the work place for the progress of the workplace.
B: What is the relationship between the message and the channel?
Message and Channel are two side of one coin. If we use better channel for a message it will be good for the success of message. The channel is the technique used to convey the message.
C: How is feedback transmitted in non verbal communication?
ANS: In nonverbal communication feedback is transmitted through facial expression, postures, body movement.
D: What are two factors that influence a person’s perception of the message?
ANS: The two factors which influence a personal perception of message are personal experience and culture and expectation.
E How does ‘noise’ affect communication?
ANS: Noise interrupts the message and communication flow between sender and receiver.
F: ‘communication is a learned behavior’ Do you agree or disagree? Why?
ANS: Yes, communication is learned behavior because through communication we learn how to present our self, how to talk. We also came closer to another person and we also influenced by his personality which help us to improve our behavior.

G: Why is it important for both the sender and receiver of a message to have empathy for the other person?

ANS: It is important for both the sender and receiver of a message to have empathy for the other person for the success of message and for to reduce the other problems related to the message.

QUE: 6
Checking what the other person said
a. Work in group of three(A,BorC)

ANS: Person A or B are sometime correct on their view or sometime not give proper Feedback to another.

b. After 10 minutes discuss the advantages gained by checking what the other person said.

ANS: Person c gives proper solution to A and B regarding their discussion according to his observation.