Observation of first interview:


Interviewer: Manpreet Kaur

Interviewee: Amandeep Kaur

Amandeep is a very friendly. She is work in Punjab for stock exchange. She has good knowledge about her field. She is able to easily understand her customers aspects. She is very punctual of time. she is forgets to other people while she speaking about any topic .She is coming from India.

Her father is a farmer. Her mother is a housewife. She is married with Punjabi person before two years ago. She and her husband applied for visa of Australia one year ago then they came here in feb2009. She is on student visa and her husband is as on dependent visa. They live happy married life in Australia.

They feel that the life of Australia is very fast. Australia is very costly country. They face lots of difficulty to find a job in their new country because the life style and rules and regulation as well as language of the Australia is absolutely different. But it is essential to adjust the new country’s regulations and life style so there is no option.

Observation of second interview:


Interviewer: Amandeep kaur

Interviewee: Manpreet kaur


Manpreet is very shy girl. She is married before three year. She has a baby of two years. She applied for visa of Australia before ten months. She was coming on student visa and her husband is on dependent visa. They face lots of difficulties to adjust in Australia because they have big problem of communication. The life style and regulations of the Australia are very tuff to follow for them because they had no experience of this kind of lifestyle ever before.



Assessment Task 2


Brief: You will be required to talk to a client in face to face situation. You will be paired with another student who will play the role of the client. You will be given the complimentary employee role-play card. You will be asked to role play a situation. During the role-play, you will be observed and assessed by an assessor.

Interaction between client and the employee of Subway:

Client: Excuse me!!!!
Employee: Hi!! How are you? How can I help you?
Client: Hi! I am fine. I want a burger…!

Employee: Which one (showing the details on board) Foot size or six inches?
Client: I want a foot size burger.

Employee: Which bread do you like wheat, white or brown bread?
Client: white bread!!

Employee: Want some cheese or not?
Client: Yes please!!

Employee: You want vegetarian or non-vegetarian?
Client: I want non vegetarian burger..!!

Employee: Ok Ham, Lamb or meat balls?
Client: Meat balls please!!

Employee: Any Salads please?
Client: Yes put some onion, tomato, cabbage and olives.

Employee: Sauces please?
Client: Yes put some miomise sauce, tomato and sweet chilly sauce… and sprinkle some chicken salt.

Employee: You want to eat here or take away?
Client: I want to take away!!

Employee: (After packing burger) $6.70 please…
Client: Yes!! Please take it.

Employee: It’s ok!! Have a Nice day!! See you!!