GROUP NUMBER 309J
STUDENT NAME PARAMJIT KAUR
STUDENT NUMBER S 20907
COMMUNICATION BARRIERS
1. Michael works as a sales representative in the
A out line the advantages and disadvantages of the three possible channels of communication.
Answer: · A connection between initiating and terminating nodes of a circuit.
· A buffer from which messages can be put and gotten. See actor model and and process calculi for discussion on the use of channels.
· A single path provided by a transmission medium via either
- physical separation, such as by multipart cable or
- electrical separation, such as by frequency- or time-division multiplexing.
· A path for conveying electrical or electromagnetic signals, usually distinguished from other parallel paths.
· The portion of a storage medium, such as a track or a band, that is accessible to a given reading or writing station or head.
· In a communications system, the part that connects a data source to a data sink.
Advantages of channel communication
1 using of already existing infrastructure power network ,radio channel ,telephone lines
2 confidentiality of data communication .
3 high interference resistance thanks to noise shaped signal and special processing algorithms.
Disadvantages of channel communication
1. limited bandwidth means slower performance for sound, video and large graphics.
2. new technologies always require time experience and money in order to take full advantage of its capabilities.
3 it may take lost of time to deliver.
b. Decide which of them Michael should use for the fist follow up contact with this potential client .Give reasons for your choice of channel .
Answer; Michael should use for this potential client communication clearly to customer .He give the proper support for them. Michael is able to make further contact with this client firm by letter, telephone as well as personal visit.
2a one of the most important skill that any person in an organization need is the ability to communicate. Without communication your other skill are less useful ,explain the meaning of this statement.
Answer; The main point here is that most organizations need to make a considerable change in mind set if they are to succeed in a world where all business need to master communication almost to the same degrees media business most organizations still see information captured in documents and databases as their key assets .now they need to see the member of ability to make use of those assists and communicate efficiently as their key assets.
B. Should an organization train its staff in workplace communication ?Give reasons for your answer.
Answer; yes Effective communication in the workplace is very important for a smooth and efficient running of the organization. The manager should have good communication with their subordinates, or will lead to employee absenteeism, lower development of networks within an organization vines. There should be productivity, two-way communication in an organization. Manager to have personal contact with subordinates. We must communicate clearly the objectives and strategies for the organization and subordinates should be informed of these goals and strategies.
3. Working in groups of three;
a. List three statements that you have written or spoken that were insensitive to the receivers feelings.
Answer;1 Hello ,how are you
2 Give your book
3 you are very nice girl
b.Discuss the sort of communication barriers caused by each of these statements
Answer; The main barrier to effective communication is language. If the two parties involved in the communication don't understand each others language perfectly then some degree of misunderstanding will take place.
C .Re- state to the people you are working with each of your three statements in a more sensitive way and ask them if they think the new version would be more effective.
Answer;1 please ,give me your book
2 please come here
3 its very good for you because your very nice person
d. Discuss three ways in which communication barriers can affect interpersonal communication.
Answer; 1 differences in perception
2 different attitudes and values
3 people often see and interpret the same event or action in a different way.
4. Two colleagues, Mary and David, meet in David’s office to discuss the introduction of the new software package on the agenda at tomorrows staff meeting .As they talk through the procedure to introduce this package to other staff;
· .David answer and deals with a telephone call and then continues the conversation with Mary;
· Another person enters David’s office and interrupts the conversation to ask Mary to solve a problem in the delivery times for stock;
· When Mary has provide the solution ,Mary and David resume their discussion;
· Mary looks at her watch and exclaims that it time for her next appointment;
· As they rush to finish their plans they discuss who will present the new software procedures at the staff meeting .When that item come up, Mary expects David to present the procedure; David believes Mary is to present it.
· a. Identify the communication barriers that occurred and explain briefly in two paragraphs how they contributed to the misunderstanding between Mary and David.
Answer The misunderstanding between Mary and David another person enters David’s office to ask the delivery times for stock .So Mary and David forget about the discussion on software package
· b. List two sources of noise at the initial planning meeting.
Answer 1 Enter the another person
2 knocking the door
· C How could Mary and David have dealt with the noise or interference in their planning meeting ? The checklist on page 11 can be used to evaluate your answer.
ANSWER Mary and David meet in David office to discuss the new software package .Then David deal with a telephone call and then continues the conversation with Mary .Both person interference in their planning meeting
· 5 In a group discussion present your point of view on the following.
· a Why is good communication so important in the workplace ?
Answer Communication is very important in the workplace .A prime example of communication at the workplace brings Enron to mind .Communication is important in all levels of an organization. For example co-workers may communicate amongst themselves .Effective ways to do so obviously depend on the environment. Communication used from middle management to upper management or corporate headquarter is going to be dominated.
· b What is the relationship between the message and the channel?
Answer A method and device for obtaining the relationship between a channel and the corresponding media files from the message and sending or receiving the channel information .The receiver obtain the relationship between the channel and the corresponding media files base upon the received message. A channel is the means or technique used to signal or convey a message.
· C How is feedback transmitted in nonverbal communication?
Answer Non verbal communication is sent by any means other then words. Nonverbal components occur in oral, written and graphic communication, as well as oral communication these include facial expressions, body movement ,posture and dress. Other is feedback is an essential part of successful interpersonal communication It is the receivers response to the sender message and can be intentional of unintentional.
· D What are two factors that influence a
person’s perception of the message?
Answer 1. Perception is the way people understand or give meaning to their environment.
2 Message is the idea or feeling transmitted to the sender or receivers to achieve and understanding.
· E How does noise affect communication?
Answer Communication noise refers to influence on effective communication that influence the interpretation of conversation form of communication noise include physical noise and semantic noise.
· F “Communication is a learned behaviour. Do you agree or disagree? Why
Answer I am agree “communication is learned behaviour .Because we can lean how to communicate to another person we can use good listening skills and are aware of their own concerns and need .Good communication are honest with themselves and others have the ability to say what they want to feel, but not at the expense of others.
· G Why is it important for both the sender and receiver of a message to have empathy for the other person?
Answer It very important to both sender and receiver because they can solve the problem through message
Empathy understands the other person's feelings, attitudes, beliefs and values. You are able to "walk a mile in someone else's shoes". You must be objective and listen actively. You have to keep your own feelings out of it so you are really able to understand the other person's feelings, even if you think they are wrong.
· 6 Checking what the other person said
· a Work in group of three (A,B and C).
· persons A and B are to discuss a topic of interest by taking opposite sides. Person C is the observer.
· Person A open the discussion. person B gives feedback to person A by summarizing what person A has said before giving an opposing view .person A summaries what person B has said before person A continues with their opposing view.
· Continue this for 10 minutes. When person C believes that either person A orB has not summarized the other persons point of view accurately person C can give feedback to both A and B .
Answer Person A and B discuss the topic of
Interest. But person C is observer. Sometime
Person C not gives the proper feedback to person A.
· D After 10 minutes discuss the advantages gained by checking what the other person said.
Answer After 10 minutes discuss the person C gives the proper solution to both regarding this discussion and to his observation.
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