309I_JAYESH_S26055

309I_JAYESH_S26055

Que-1-Michale works as sales representive in the new south wales showroom and warehouse of the wool panel division of a large Australian company ,woodstone.senior buyers for a large kitchen joinery firm based in queensland and victoria visit the neew south wales show room and show a keen interest in the new product.michale is able to make further contact with the client firm by letter,telephone,or personal visit.
(A)-Outline the advantages and disadvantages of three possible chanel of communication.
Ans:michle is able to furher contact with the client firm by letter,telephone,or personnal visit.by letter or telephone or personal visit.
Advantages of first channel of letter:
-improve your language skill
-it is cheaper to send any way.
-it does not needed electricity.
Disadvantages:
-It require more time to reach final destination.
-not more visual communication.
(B)-Advantages of telephone communication channel.
-it is fast way of communication.
-it also capture good response .
disadvanges:-
-it rquire more electicity.
-some times of inproper medium so that lack of medium.
(C)-Advantages of personal visit.
-good communication
-we can get response immediately.
-personal visit also devlope the strong bond.
Disadvantages:-
-It require more time to meet any person contact to contact.
(b):decide which of them michle should use for the first follow up contact with the potential client.give reason.
Ans:-I think that michle should use the telephone communication because it is easy way to contact any person or get good easily response.
Q-2:-One the most important skills that any person in an organization needs is the availblity to communication your other skills are less useful.explain meaning of this statement.
Ans:-I think that most important skills that is communication because without communication u can’t do work and not give response.so that it play most vital role in human being.man is social animal if man do not know about communication so it is very difficult to take or give any things to any person.
(b):-should an organisation train its staff in workplace communication ?give reason.
Ans:-it is very important to train to the oraganisation’s people because they work in it.they need to communicate each other.information is very crusial in any organization to share to the people.and so that people do that more communication .
Q-3:- working in groups of three
(A):-list three statement that you have written or spoken that were insensitive to the reciver’s feelings.
Ans:-when i was travelling in plane that time one white man said to the black man that you are black so that this black man felt very sad.
-> one handsome boy proposed to girl but this girl refused this proposed.
(B):-discuss the sort of communication barriers caused by each other of this statement
Ans:-different culture of background
-lack of politeness
(C):-re-state of to the people you are worsting with ,each of your three statement in a more sensitive way and ask them if they think the new version would be more effective.
Ans:the person from uk might be say to the black people that can you sit another seat?because this man doesn’t feel very bad or sad.
->if this girl refused this proposed that but this girl can say to this boy that i have already one boy friend.so that he does not feel very bad.
(d):-discuss three ways in which communication barriers can effect interpersonal communication.
Ans:-different attitude and values-people often from different interperon.
-different in perception
Q-4:-two collegeagues ,mary and david meet in david’s office to discuss the introduction of the new software package on the agenda attommorrw’s staff meeting.as they talk procedure to introduce this package to other staff
:-david answers and deals with a telephone call and then continues the conversion with mary.
Ans:-in proper message and in proper medium
:-another person enters david’s office and interrupt the conversion to ask mary to solve a proplem in the delivery times for stock.
Ans:-no timing
:-when mary has provided the solution mary and david resume their discuss.
:-mary looks at her watch and exclaims that it is time for her next appointment;
Ans:-reciver in attention
:-as they rush to finish their plans they discuss who will present the new software procedure at the staff meeting.
Ans:-in proper message
(a)identy the communication barriers that occurred and explain briefly in two paragraph how the misunderstanding between mary and david .
B;list two sources of noise at that intial planning meeting.
Ans:-when david deals with the telephone call.
:-When other person came to his office that he intrupted between talking.
(c):-how could mary and david has dealt with the noise or interference in their planning meeting?the ckecklist on page 11 can be used to evaluate your answers
-responsiblity of the sender-yes
-appropriate channel-no
-exmine the message-unsure
-role of reciver-yes
Que 5:-in a group discussing persent your point of view of the following.
A:-why is good communication so important in the workplace?
Ans:-comminication play most vital role in our life.it is also used in every place.because we can use our shares or our ideas.
B:-what is the relationship between the message and the channel?
Ans:message and channel both are directly each other.there is no possibility of complexion of communication.
C:-how is the feedback transmitted in nonverbal communication
Ans:feedback can be get via body language and expression.
D:-what are the two factors that influence a person’s perception of the message.
Ans:the reason that inproper message and and in attention reciver.
E:-how does ‘noise’effect the communication?
Ans:-noise effect the communication when the noise occure at that time it might be less communication and also be misunderstanding.
F:-‘commuinication is the learned behaviour,do you agree or disagree?
Ans:-I extremely agree with that statement.every one didn’t know about from his or her birth.
G:-why is important for both th sender and reciver of a message to have empatly for the other peron
Ans:-when sender send message and reciver recive the message and also give feedback to very respect and very politeness.
Q-6-checing what the other person said
Ans:-person A and person B are discussing with each other and person c is obssever.person A said to person b whatever person a is saying and also what the person b is reciving.person A and person Bare taling each other so that perwon c give feedback.
B:after 10 minute discuss the advanges gained by checking what the other person said.
Ans:-person C can be giving to the observation of person A and person B.