Name : Jasvir Kaur
Student I.D NO:S24593
Q:1 Michael work as a seles representative in New South Wales showroom and warehouse of the wood Panel Division of a large Australian company ,Woodstone .Senior buyers for a large kitchen joinery firm based in queenland and Victoria visit the New South Wales Showroom and show a keen interest in the new product .Michel is able to make further contact with this client firm by letter , telephone or personal visit :
a) Outline the adventages and disadventage of the three possible channels of communication?
Answer: Letter:
adventages;
1) letter can be saved a caution as record .
2) can be explain anything very briefly.
3) It is chepest way to send any massege .
disadventage ;
1)letter can be lost .
2) it takes more time to reach .
3)it is not visual communication way , it is impersonal .
Telephone :
adventages;
1)its quick way to contact to other person.
2) it is eassy to access .
3) by phone it also capture good response .
disadventage ;
1) some time telephone may have occurs technical problem.
2)some time the voice of other person cannot hear clear .
3)some time phone can busy
Personal visit:
adventages;
1)see the face impression of the second person .
2) by personal visit , make good relationship with other person.
3) easy to clear the all point of view of business and privacy is also mantained in personal meeting.
disadventage ;
1) its challenge job to convenyence other person .
2) time consuming when meet personaly
Question: b) Decide which of them Michael should use for the the first follow up contact with this potential client. Give reasons for your choice of channel?
answer: Michel can use telephone to first follow up contact with potential client . Its eassy and quick way to contact to person because today time everyone very busy and have not much time meet other person.
Question: 2 a) one of the most important skill that any person in an organsiation needs is the ability to communicate .Without communication your other skills are less useful. Explian the meaning of this statement?
Answer: Today time everywhere compition is going on .Good communication skill is most important for any person without good communication skill we cannot make up carreer like every orangnization where employee work ,employee need to communicates with other collegues , customers and client if they cannot communicate propely than any business cannot run .
Question: b)Should an orangnization train its staff in workplace communication ? Give reasons for any answer?
Answer: it is necessary that every organization should trained their staff because organization business is depend on staff if any staff gives good service to customer . its naturally that it rasied business of the organization example: the customer service staff that has to deal with the customers.
Question: 3 a) List of three statements that you have written or spoken that were insenstive to the receiver feeling .
b) Discuss the sort of communication barries caused by each of these statement .?
c) Re state, to the people you are working with each of your three statement in a more senstive way and ask them if they think the new version would be more effective ?
d) Discuss three ways in which communication barriers can effect interpesonal communication?
Answer: 1)1) i saw two person while talking in cafe one person she is lady from punjab because he spaeks punjabi and second person that is guy is gujrati .first person say to second person :oh! see my dress.
2)oh: look at me why are not look my dress and the second person given good response .
3)it is very not civilized person behaviour
b) 1)Inapporiate timing
2) inappropriate choice of word .
3)Different culture background
c)please see my dress
2) please look me.
3)its good for you to do this as you are a very nice person while sitting in cafe.
d)1) inapproraite timing while stitting in public place it gives bad effect on personal prsonality .
2 inappropriate choice of word while talking with other person it also given bad effect on other pe
son who are watching the person.
3) Different culture background also effect the person behaviour towards things .
Question: 4 a) Two colleague , mary and David meet in David meet in David office to discuss the introduction of the new software package on the agenda at tommorrow staff meeting .As they talk through the procedure to introduction this package to other staff:
a) Identify the communictaion barriers that occured and explian briefly in two paragraphs how they contributed to the misunderstanding between Mary and David?
b) List two source of noise at the intial planing meeting?
c) How could Mary and David have default with the noise or interference in their planning meeting ?
Answer: a) The communication barrires that occurred between Mary and David that was when David deals with telephone call while discussing with marry and second communication barrier occured when a peson comes ask marry for help to solve a problem and third time when marry looks at her watch.
Answer: b) Two source of noise at the intial planning meeting are answering call and helping the other person.
Question: 5 a) Why is good communication so important in the workplace?
b) What is the relationship between the message and the channel?
c) How is feedback transmitted in nonverval communication ?
d)What are two factors that influence a person perception of the message?
e) How does noise affect communication ?
f)Communication is a learened behaviour ? do agree or disagree ? Why?
g)Why is it important for the both the sender and receiver of a message to have empathy for the other person?
Answer: A) Good coomunication is very important in the workplace because it helps to improve the reputation of the organzation and it also improve employee productivity satisfaction and employee skill also .
b) The message is the information that send to other person which sender and channel is way of medium
through the massage are to receiver .
c)Feedback transmitted in Nonverbal communication is reaction like face expression used in non verbal communication given feedback to other person .
d)Cultural backgound and attiudes .
e) Noise affect communication in many way like misunderstanding , confusion .
f) I am agree with statement that communication learned behaviour because good communication teach or make good life of the person .
g)it is important for the both the sender and receiver of a message to have empathy for the other person because it given respect and honour of the person .and it also given good effect of the both sender and receiver because to convey the full and good massege to the final destination.
Question: 6) a
answer: a. person a talking about the child labour and gives postive response in child labour that is good and person b speaks against child labour .person b not given correct feedback to person a. and both are not understand each other way of point and third person c given right feedback to both person a and person b that what would both want to say .
Question: 7 ) write letter to your publisher regarding cancellation of design layout and colour combination ?
Jasvir Kaur
42, Bunbary St.
Pascoe vale .
Date: 6/8/2009
To,
Benita Williams ,
35, Collins street ,
Melbourne (VIC)
subject: Regarding cancellation of design layout and colour combination of my noval.
Dear publisher,
i am wriiten that letter to you to change the layout design and colour combination of my noval that i have ealier sent to you because the design layout and colour does not match with my noval theme because my novel is based on beauty of nature and design layout was so dull and colour combination that used for noval is so light . I want used the brighter colur and also design layout related with my theme that is flower . So the new design layout and colour combination draft i sent to you , so use that new design and colour combination for novel .
I want that relationship make better in future if you are doing good job for me . I hope that you will change it within the releasing week time and i can launch my novel .
thanks and regards,
jasvir kaur
witter of novel
Question 8: Interview ; COMMUNICATION SKILL : COLLECTING AND CONVEYING INFORMATION
hello i am jasvir , i am observiour while zeenat and harsarit talking with each other.
person a(harshit) talking to person b(Zeenat) . Harshit asking Zeenat about his full name and address , which country her background is related?
She is given answer in well manner and with full confidence , she said that my name zeenat bashir khan and i am living in pascoe vale and i belong to Pakistan .
after that Harshit asking about her study and about her school life?
she tells that she really enjoy his school days and she missed his friends . She tells that she is completed his gradution from seaalkot (pakistan) and in college she plays cricket .
some time is little bit confused that what she say and sometime she used his own mother tang.
some times she takes long time while giving answer to harshit .
after that Zeenat asking harshit about his full name and where he comes from?
Harshit says that his full name is harshit natnaavati and he comes from gujrat (India) gujrat is state in india .
harshit gives answer in full confidence and used apporiate word .
Zeenat asking question about hisschool life and college life?
Harshit said that he got education from st. anna school which near from his home . he missed his school life because he learnt most things from his school life like rule and regulation is most in life . he also tells zeenat that he was very shy guy in his school time . He got his college education from gujrat
I observed that sometime harshit is too confused and sometime he also missed Zeenat question .
than Zeenat asking about his further study in australia, which college he is studying and what course he is doing in college?How he feel in australia?
Harshit said that he is studying in cambridge college and he is doing diploma in multimedia . He is feel great in australia.
Zeenat used very good languague to while taking interview . Both were used good coomunication skills.
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