Que.1 Michael works as a sales representative in the
Senior buyers for a large kitchen joinery firm based in
Michael is able to make further contact with this client firm by a letter, telephone or personal visit.
A. Outline the advantages and disadvantages of the three possible channels of communication.
Answer
A channel can take many forms, which can communicate a message over time as well as space. Examples of
Communications include:
A connection between initiating and terminating nodes of circuit.
A buffer from which messages can be put and forgotten. For discussion on the use of channels.
A path for conveying electrical or electromagnetic signals, usually distinguished from other parallel paths.
The portion of a storage medium, such as a music item that is accessible to a given reading or writing station or head. In a communications system, the part that connects a data source to a data sinks.
The channel is the vehicle for the message. A communication channels is the means or technique used to signal or convey a message.
Advantages: (1) Customer comes to know about the products. (2)Customer comes to know the quality and the price of the product. (3)Personal visit is provide
the benefits to customer and employee both.
Disadvantages: (1) Customer some times not reply or not showing the interest in the product. (2)Some channels are not provide the total information of product
right time.(3) Personal visit is not convenient some times.
B. Decide which of them Michael should use for the first follow-up contact with this potential client. Give reasons for your choice of channel.
Answer: Michael should call to his client first because via telephone he informs the customer about product very quickly because the customer easily available on
The telephone. Then he come to know about the customers and also come to know what kind of the interest they shows about the product. So he writes
a letter to customer with pictures and catalogues if require he also send a pricelist of the products. Then if customer want to meet him to discuss in details,
He has to fix meeting with the customer and discuss about it in detail.
Que.2 a. 'One of the most important skills that any person in an organization needs is the ability to communicate. Without communication your other skills are less
Useful.' Explain the meaning of this statement
Answer: This is true. Any person who works in organization must have ability to communicate skills. Michael is a working in large organization as sales
Representative so he must have good communication skills otherwise customer not listening him and not showing interest to buy the product despite of
Good product knowledge and convincing power he has.
B. Should an organization train its staff in workplace communication? Give reasons for your answer.
Answer: No, because if they train its staff in workplace the quality of work is not properly because new staff doesn’t know how to work in the organization.
Business is not working well because of lack of knowledge of product and professional skills. Wasting of time- because organization have o spend the
Behind this new comer employees to train them.
Que.3 3. Working in groups of three;
A. List three statements that you have written or spoken that were insensitive to the receiver’s feelings.
Answer: Hello, how are you
You are very nice girl
Your dress is very nice.
B. Discuss the sort of communication barriers caused by each of these statements.
Answer: The main barrier to effective communication is language. If the two parties involved in the communication don't understand each others language perfectly then some degree of misunderstanding will take place.
C . Re- state, to the people you are working with, each of your three statements in a more sensitive way and ask them if they think the new version would be more effective.
Answer: You are looking dazzling.
Your nature is very good.
You are very intellectual person.
D. Discuss three ways in which communication barriers can affect interpersonal communication.
1 difference in perception
2 different attitudes and values
3 people often see and interpret the same event or action in a different way.
4. Two colleagues, Mary and David, meet in David’s office to discuss the introduction of the new software package on the agenda at tomorrows staff meeting .As they talk through the procedure to introduce this package to other staff:
.David answers and deals with a telephone call and then continues the conversation with Mary;
Another person enters David’s office and interrupts the conversation to ask Mary to solve a problem in the delivery times for stock;
When Mary has provided the solution, Mary and David resume their discussion;
Mary looks at her watch and exclaims that it time for her next appointment;
As they rush to finish their plans they discuss who will present the new software procedures at the staff meeting. .When that item comes up, Mary expects David to present the procedure; David believes Mary is to present it.
a. Identify the communication barriers that occurred and explain briefly in two paragraphs how they contributed to the misunderstanding between Mary and David.
Answer: The misunderstanding between Mary and David when another person enters David’s office to ask the delivery times for stock .So Mary and David forget about the discussion on software package.
The problem is they are expecting that one of them giving presentation but still they have not idea.
b. List two sources of noise at the initial planning meeting.
Answer :( 1) Enter the person without permission.
(2) Knocking the door
C How could Mary and David has dealt with the noise or interference in their planning meeting? The checklist on page 11 can be used to evaluate your answer.
Answer: Consider the responsibility of the sender- Yes.
Evaluated the appropriate channel- Yes
Identified the place of feedback- Yes
Consider the impact of the context- Yes
It is essential to understand each others feelings,
5. In a group discussion present your point of view on the following.
a. Why is good communication so important in the work place?
Answer:
Communication is very important in the workplace .A prime example of communication at the workplace brings Enron to mind .Communication is important in all levels of an organization. For example co-workers may communicate amongst themselves .Effective ways to do so obviously depend on the environment. Communication used from middle management to upper management or corporate headquarter is going to be dominated.
b What is the relationship between the message and the channel?
Answer: A method and device for obtaining the relationship between a channel and the corresponding media files from the message and sending or receiving the channel information .The receiver obtain the relationship between the channel and the corresponding media files base upon the received message. A channel is the means or technique used to signal or convey a message.
C. How is feedback transmitted in nonverbal communication?
Answer:
Non verbal communication is sent by any means other then words. Nonverbal components occur in oral, written and graphic communication, as well as oral communication these include facial expressions, body movement, posture and dress. Other is feedback is an essential part of successful interpersonal communication It is the receivers response to the sender message and can be intentional of unintentional.
D. What are two factors that influence a person’s perception of the message?
Answer: 1. Perception is the way people understand or give meaning to their environment.
2. Message is the idea or feeling transmitted to the sender or receivers to achieve and understanding.
E How does noise affect communication?
Answer: Communication noise refers to influence on effective communication that influence the interpretation of conversation form of communication noise include physical noise and semantic noise.
F. “Communication is a learned behavior.” Do you agree or disagree? Why?
Answer: I am agree “communication is learned behavior .Because we can lean how to communicate to another person we can use good listening skills and are aware of their own concerns and need .Good communication are honest with themselves and others have the ability to say what they want to feel, but not at the expense of others.
G. Why is it important for both the sender and receiver of a message to have empathy for the other person?
Answer: It is very important to both sender and receiver has empathy for other person because they can solve the problem through message
Empathy understands the other person's feelings, attitudes, beliefs and values. You are able to "walk a mile in someone else's shoes". You must be objective and listen actively. You have to keep your own feelings out of it so you are really able to understand the other person's feelings, even if you think they are wrong
6 Checking what the other person said
• a Work in group of three (A, B and C).
• Persons A and B are to discuss a topic of interest by taking opposite sides. Person C is the observer.
• Person An open the discussion. Person B gives feedback to person A by summarizing what person A has said before giving an opposing view .person A summaries what person B has said before person A continues with their opposing view.
• Continue this for 10 minutes. When person C believes that either person A or B has not summarized the other person’s point of view accurately person C can give feedback to both A and B.
Answer Person A and B discuss the topic of
Interest. But person C is observer. Sometime
Person C not gives the proper feedback to person A.
• b Answer after 10 minutes discuss the person C gives the proper solution to both regarding this discussion and to his observation
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