NAVPREETKAUR_S22177_309I

Communication Barriers
1. A. Advantages
Letter
Ø Letter is very decent and good channel of communication.
Ø It gives time to thing about the matter for better feedback.
Ø It itself tells the value of costumer care for a good buyer.

Telephone
Ø In the advance technology it is main channel of communication it can be use any suggested time.
Ø It is not expensive source for creating further relationship.
Ø Telephone is time consuming channel of communication.


Personal visit
Ø Personal visit would be very appreciable.
Ø It shall leave expression.
Ø It would impressed the client very easy by verbal technique of communication

A. Disadvantages
Letter
Ø Client would mind that representative use his personal details just for products sale.
Ø In busy world nobody would like to spent time on such a letters which just for meetings again.
Ø He would irritate from this channel of communicate.


Telephone
Ø Shortage of time would not make a person able to communicate via this channel.
Ø Sometime person can be very busy and representative’s call can irritate him and he would become angry.
Ø Fed up from daily funky calls.
Ø Time of call may be wrong.
Ø Some of communication barriers would occur main time like noises, listening troubles may occur.

Personal visit
Ø It does not look good to communicate via personal visit.
Ø This channel needs much time.
Ø It is difficult to make an appointment for the meeting.
Ø This source demands verbal communication skills a lot.
Ø Representative never ever hide his lack of verbal communication skills.
Ø It is very difficult to impress the client.

Ans. 1.b.
I believe that Michael should use first channel of communication for further contacts with the client
Letter: this is a nonverbal source of communication so it will work a lot. It will be very mannered to communicate officially with someone on the dream of further relationship. As the statement tells that client is senior buyer so it is known to that client that what is the officially way of making relationship?
This source is energy saver so it will never present nonverbal lacking at all. It would neither hurt Michael’s feelings nor waste time of gentleman client. Client automatically impressed by the way of decent communication. He may also think that representative done so work on letter for relationship with great deal of knowledge about the product. Letter can be read at any free time and will have time to think about the deal.

Ans. 2. a.
VERBAL COMMUNICATION
This very advanced era knows that everybody needs awareness about communication skills as well as tremendous knowledge about one’s job profile. Here knowledge needs to define itself by very impressive way of communication.
Many factors apart from our individual communication skills affect communication in workplace. It forces on organization’s culture and values, the resources available to it and its power relationship all affect communication. If knowledge express in better way of communication then any organization or company can touch the glory of heights
Thus verbal way of communication works a lot in any workplace as compare to other skills of communication so one should be in verbal communication like listening, speaking, questioning and feedback skills when dealing with others.
It includes the way of talking, walking, personality, body language, impressive tricks of handling situations.
For example: any organization needs advance and perfect staff who have wide knowledge about the products only a verbal skilled person or staff can present it the best to clients or directors so verbal communication is one of the most important skill of communication in any organization.

Ans.3. a.
1. WRITTEN:
It is about one of my classmate who always used to talk about her richness that she have luxury car boast upon her money that she used to spent a lot of money on greeting cards for her friend’s birthday.
On her birthday I brought a costly greeting card and wrote:
Hi…………
Vishali
Happy birthday to you.
Have you checked out the stuff of the card?
I buy it from archeries’ gallery.
It‘s cost is Rs.250.
I hope you liked it and you never spent such a money on any friend’s birthday greeting card.
NEVER BUSH UP AGAIN.

2. SPOKEN:
Two boys were sitting in library.
Harry and Ruby they were sharing each others thoughts even very much interested in personal pages of their diaries.
In meanwhile Ruby’s phone rang up he got outside for phone call he got angry about any matter and started shouting on phone. When he came back and saw his diary in Harry’s hand he began to shout on Harry without giving time to explain anything.
He shouted, did I tell you to touch my diary before. This is my personal diary how dare you to touch my personal diary. Harry felt so embarrassed.

3. OBSERVER:
As an observer I saw a scene at railway station few days ago.
A girl set on bench with her luggage bag on same bench and was waiting for train while listing music one old aged lady arrived and directly started saying if you just putt off you bag from anybody can sit here even there were two more benches were free. Girl felt so guilty but did not say anything and stood up from there.

Ans.3. b.
Communication Barriers of these statements are:
1. Inappropriate choice of words.
2. In second statement lack of courtesy by speaker.
3. Different attitude and values.
Ans. 3.d.

Interpersonal communication is also susceptible to various problems technically called barriers. They are of human origin and development, Polarization refers to the tendency to look at the world and to describe it in terms of extremes –
In general way: good or bad, negative or positive, healthy or sick, intelligent or stupid etc. There is always a place between the two extremes, for example, that there are certain people who are extremely rich whereas others are extremely poor but there is a vast majority of people who are clearly in the middle.In complicated way: Intensional orientation refers to the tendency to view people, objects and events in terms of the way in which they are talked about or labeled rather than in terms of the way they actually exist and operate. It could be seen in another context as sometimes the way we act if the words and labels were more important than the things they represented.

In easy way: Apocryphal assumption of knowing everything. It is an established fact that no one knows everything. But everyone knows something. The former wrongly established conjecture could prove to be destructive for the person who is thinking it as well as for others with whom he interacts.Indiscrimination is denial of a person's uniqueness. Every thing and person is unique. Indiscrimination is a communication barrier that occurs when we focus on classes of individuals and fail to see that each is different, each is unique and needs to be looked at individually.

Ans.4. a.
In given statement communication’s main barrier is:
1. Inappropriate timing
2. Receiver’s inattention.
Inappropriate timing of colleagues because they were irrupting again and again.
As David started his meeting phone call interrupt there attention toward each other about the topic they could not keep it up because second interruption of stocks man.
And then Mary’s inattention occurred when she looked her watch which is inappropriate body language.
They were in hurry to finish their meeting without discussing whole structure of presentation at time they both were unable to present an appropriate presentation just because of communication barriers which made them unable to give good layout of presentation. They ridiculously fail to prove their selves just because of communication barriers. Communication barriers often give poor satisfied feedback at all. It create lots of misunderstandings

Ans.4. b.
1. Phone ring is first noise occurred at meeting
2. Knock at the office door second proof of noise.
Ans.4. c.
David should consider the responsibility as a sender and then they both should examine the message and identified the place of feedback in appropriate time. Only they would be able to prove good result of their meeting. They could also reduce the chances of communication barriers and associated problems. By creating situation of finale presentation they could be able to perform the best.


Ans.5. a.

Good communication skills are very important in the workplace because if an employee has good communication skills then he will be able to express his ideas and thoughts in better way. At workplace people who have creative ideas and thoughts are always encouraged and an employee who is creative but unable to express whatever he thinks cannot get appreciation and desirable position. Therefore, to establish your position and to excel in the work performance good communication skills are necessary. Without good communication skills one can not survive in workplace it is the demand of new era as well as new generation.

Ans.5. b.
There is a solid relationship between message and the communication channel. Message would worthless without channel message can be sent by the channel it may be phone, internet or any type of nonverbal source of communication without channel message can not get into interaction and would not be able to give appropriate feedback thus these both are depended on each other.

Ans.5. c.
Every feedback is important in organization or company. Feedback can only transmitted into nonverbal communication when it is needed in certain conditions it is not needed to transmit any general feedback into nonverbal channel.

Ans. 5. d.
1. Receiver’s interest.
2. Communication barriers.

Ans. 5. e.
Noise is huge communication barrier which can interrupt the courtesy, create misunderstanding, intention and feedback automatically unsatisfied.

Ans. 5. f.
Communication is not learned behavior. Because every day industry changes like anything so people has to learn new communication skills day by day now it becomes like trend one can not be in same conditions of communication behavior everybody has to change according to the demand of the era. This is learning process till death. Here we daily learn new communication skills. Different field demands different skills of communication so we have to learn at any coast. From birth till death we learn a lot about all around. So communication skills are basic of daily life thus is a learning process.

Ans. 5. g.
To reduce the chance of communication barriers and associated problems, communicate with empathy (a feeling for and awareness of your receivers and their point of view. Also be keen to provide appropriate and sufficient feedback to achieve understanding.

Ans. 6.
My friend Varinder and Sukhdeep were discussing that our next class on Saturday is close to attend and at that day we have to give this assignment that work is due Varinder opposite Sukhdeep no we need to present a new presentation we have to work non verbally second said verbally and I finished the talk by telling that either it may be verbal study or nonverbal but matter is study so why we wasting energy so early. We will prepare it before Friday they started laughing.