s25518_ali

Communication Barriers:

1.a.Letter: If Michael contacts the client with the letter there are some possibilities that the letter may be posted to some other address or it wont reach the client on time and there perhaps some delays.
Telephone: If Michael contacts the client with telephone, there might be some possibilities of bad communication i.e, any noise disturbance or he might not able to reach the client or may be his call can route to some other telephone line.,however it is fast mode of communication
So the best way of contacting the client is by a personal meeting.
b.Therefore Michael should contact the client by arranging a personal visit i.e., face to face meeting so that their might not be any communication barriers.


2.a.Communication plays a vital role in day to day life.It is one of the important skills that is encircled in an organization. Without a proper communication it is not possible to transfer ones message to another.Communication includes
• Better Listening and understanding,so that their is no barrier and the conversation can be completed without any obstacle.
• Speaking clearly and directly so that the person can understand precisely.
• Empathising with the people
• Establishing and using networks
• Being assertive
• Sharing information and analyzing it thoroughly.
• Speaking and writing in languages other than English.
Therefore it can be concluded that without communication other skills are less useful.
• b. From my point of view an organization should train its people with good communication skills so that it doesn’t effects the organization growth, for instance for a good customer service one should have a good and assertive commincation skills.One should have the tendency to work with people of different ages, gender, race, religion or political persuasion
• Work as an individual and as a member of a team
• Knowing how to define a role as part of a team
• Identifying strengths of team members
• Coaching, mentoring, and giving feedback.
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3.a.i.Dont disturb me.
ii.I have sent you an email please read it.
iii.You are good for nothing.

b.i.In the first statement it is INAPPROPRIATE CHOICE OF WORDS.
It should be like this PLEASE DONT DISTURB ME WITH A POLITE TONE
ii.In the second statement it is INAPPROPRIATE USAGE OF CHANNEL.
Reason: If the person A sends a message to person B through an email and the person B is afraid of technology and unable to access the computer screen,therefore communication barriers will occur because the channel is inappropriate.
iii.In the third statement it is LACK OF COURTESY BY THE SENDER OR THE RECEIVER.A person should be courteous and humble towards his fellow mates during any sort of communication.


4.a.The communication barriers that occurred during the conversation are
Inappropriate channel
Inappropriate message
Receiver inattention
Inappropriate timing
When the conversation started david received a telephone call and then continues the topic and again a person a enters and interrupts the situation therefore it can can be concluded that there was as inappropriate channel that created the misunderstanding.
Also there was an inappropriate message delivered in the conversation which resulted the misunderstanding.There was also some sort of disturbance that resulted in receivers inattention and inappropriate timing.

b.Telephone and interruption by a person in the conversation.

c. .By considering the responsibility of the sender and evaluating the appropriate channel.Also it can be approached by considering the impact of the context and identifying the role of the receiver.

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5.a.A good communication is important in any workplace so that there should not be any communication barrier and there should be understandable conversation between two or more people.
b.Message is piece of information delivered between a sender and receiver through a channel whereas a channel is the means or technique used to convey a message.
c.In a nonverbal communication a feedback can be exchanged between people without speaking a word but through the use of body language such as the way that they display their body language or through eye contact, gestures, and facial expressions.
d.Noise and language
e.Noise is the main source of communication barrier.A noise or interference that interrupts the message or communication flow between sender and receiver and lead to misunderstanding,therefore communication barrirers occur as a result of a misinterpretation of the message.
f. Many people feel that communication is simply a matter of speaking and listening but that is not the case at all. Communication is much deeper than that and it is something that is learned. People are born with the ability to talk and hear but communication has to be learned by observation. Communication is more than speaking and hearing; it has everything to do with verbal and non verbal messages. Communication is a very broad subject and deals with ethical practices of cultures and media. Communication emerges from various levels and different skills are applied at each level. Communication at its most basic level includes conveying your thoughts effectively depending on the audience and situation.Therefore communication is a learned skill.
g. Empathy is the capability to share and understand one another's emotions and feelings. It is often characterized as the ability to "put oneself into another's shoes,".To reduce the chance of communication barriers and associated problems one should communicate with empathy.
therefore there should be an empathy in any communicational conversations.


6.a.PERSON A speaks about child marriage and Person B speaks against child marriage.
PERSON B gives an incomplete feedback to PERSON A and PERSON A gives an incomplete feedback to PERSON B.
Then PERSON C gives the correct and complete feedback to both persons by specifying the mistakes and communication barriers.
Therefore PERSON C gave a correct feed back to PERSON A and PERSON B.