309c Taranjit Singh s23368

Q.-1-Michale works as sales representive in the new south wales showroom and warehouse of the wool panel division of a large Australian company ,woodstone.senior buyers for a large kitchen joinery firm based in queensland and victoria visit the neew south wales show room and show a keen interest in the new product.michale is able to make further contact with the client firm by letter,telephone,or personal visit.
(A)-Outline the advantages and disadvantages of three possible chanel of communication.
Ans:michle is able to furher contact with the client firm by letter,telephone,or personnal visit.by letter or telephone or personal visit.
Advantages of first channel of letter:
-improve your language skill
-it is cheaper to send any way.
-it does not needed electricity.
Disadvantages:
-It require more time to reach final destination.
-not more visual communication.
(B)-Advantages of telephone communication channel.
-it is fast way of communication.
-it also capture good response .
disadvanges:-
-it rquire more electicity.
-some times of inproper medium so that lack of medium.
(C)-Advantages of personal visit.
-good communication
-we can get response immediately.
-personal visit also devlope the strong bond.
Disadvantages:-
-It require more time to meet any person contact to contact.
(b):decide which of them michle should use for the first follow up contact with the potential client.give reason.
Ans:-I think that michle should use the telephone communication because it is easy way to contact any person or get good easily response.


Qs2
a)
The skill that will give you these benefits is effective communication. In fact, the benefits of communication are too big to list here because communication enhances so many aspects of your life.
If someone did not having good communication skills there will be difference in the perception, different attitudes & values, inconsistency between spoken & nonverbal communication.

(b)
let if there are no good communication skills then we can watch so many different outcomes like people often see & interpret the same event or action in different way, people often form different interpretations, poor communication & confusion due to an ambiguous message. Sometime the receiver can become angry & retaliate.


Qs3
3. Working in groups of three :
a. List three statements that you have written or spoken (or observed) that were insensitive to the receiver’s feelings.
b. Discuss the sort of communication barriers caused by each of these statements.
c. Re-state, to the people you are working with, each of your three statements in a more sensitive way and ask them if they think the new version would be more effective.
d. Discuss three ways in which communication barriers can effect interpersonal communication.
Ans- a 1. Oae! Come here
2. Give me some chocklates .
3. You are a very uncivilized person .

B 1. Different thinking and attitude .
2. Misunderstanding the point of view .
3. Dismissing other’s concerns or point of view.

C. 1 Please ! come here.
2 Please give me a some chocklates.
3 Its not good for you to do this as you are a very nice person.
Of course now these statements would be more effective than before.
d. Three ways in which communication barriers can affect the interpersonal communication are:
1. Different attitudes and values- people often form different interpretation.
2. Dismissing other’s concerns or point of view- the receiver may withdraw.
3. Differences in perception- people often see and interpret the same event in a different way.


Qs.4

A:Identify the communication barriers that occurred and explain briefly in two paragraphs how they contributed to the misunderstanding between Mary and David.
ANS: Noise occurs as the barrier in communication between Mary and David. The person who wants to ask about solution of the problem in the delivery times for stock, Mary and David forget about their discussion on software package. Mary looks at her watch because she is in hurry for her second appointment, so they are unable to decide who will present the procedure to introduce their new plan for new software package.
B.List two sources of noise at the initial planning meeting.
ANS:
1. Telephone call
2. Knocking the door.
C How could Mary and David have dealt with the noise or interference in their planning meeting?
ANS: When Mary and David talking about the new software package first David deal with a telephone call so he interference in discussion. And Mary gives solution the other person when they are talking. Thus both person interference in their planning meeting.

Qs 5
:-why is good communication so important in the workplace?
Ans:-comminication play most vital role in our life.it is also used in every place.because we can use our shares or our ideas.
B:-what is the relationship between the message and the channel?
Ans:message and channel both are directly each other.there is no possibility of complexion of communication.
C:-how is the feedback transmitted in nonverbal communication
Ans:feedback can be get via body language and expression.
D:-what are the two factors that influence a person’s perception of the message.
Ans:the reason that inproper message and and in attention reciver.
E:-how does ‘noise’effect the communication?
Ans:-noise effect the communication when the noise occure at that time it might be less communication and also be misunderstanding.
F:-‘commuinication is the learned behaviour,do you agree or disagree?
Ans:-I extremely agree with that statement.every one didn’t know about from his or her birth.
G:-why is important for both th sender and reciver of a message to have empatly for the other peron
Ans:-when sender send message and reciver recive the message and also give feedback to very respect and very politeness.

Qs.6
6.
The advantages of checking what the other person said is that you’ll get the time to understand it better and to check if you got the actual meaning of what he said.
You’ll learn to listen more carefully and not to interrupt the other person