309J_MITESH_S27512

Q – 1 (a) Outline the advantages and disadvantages of the three possible channels of communication.Three possible channels of communication 1. LETTER Advantages and disadvantages of the letter :-Advantages:

(a)It is much cheaper(b)It may contain detailed information such as numbers. . . (c)It has the traditional rule of letter writing. (d)letter is a good image for the company :-Disadvantages: (a)Letter take the time to deliver. (b)Letter can be lost any time. (c)The cost of the letter cards can be costly
(d)Take more time to typist or writer is lost in the indentation, margins and spacing etc.
(e) The method of letter writing and is considered obsolete in the business world. 2. Phone
Advantages and Disadvantages of Telephone:
:-Advantages: (a)The phone is the medium of connect to two person.(b)We can also used phone for long distance communication (c)Make relationships with each other by phone. (d)We can able to contact anyone at anytime. (e)Phone save time and energy. (f)Phone will not take much of your money or your time and the message will in time.:-Disadvantages: (a)Phone reduced the privacy and of the people. (b)It is especially useful for saving travel time, but is inadequate for personal matters (c)such as discipline. (d)Phone can be brakes of your privacy.

3. Personal visit: :-Advantages (a)We can see each other. (b)We can further understand each other. :-Disadvantages (a) Some time we have no time for personal visit. (b)Data sent through messages can sometimes be distorted (c)Sometimes conflict can occur. (d)It can be difficult to know if the other person is paying attention
(e) Very expensive CommunicationQ –1(b) :-Decide which of them Michael should use for the first follow-up contact with this potential client. Give reason for your choice of channel.Ans

Advantage of the cards is the recipient of the letter we can keep the physical record of all of our email. cards can also help to cement a business relationship, improved efficiency interinstitutional and improving the image in the community and industry. So Michael must write a letter
Q-2(A). ‘One of the most important skills that any person in an organization needs is the ability to communicate. Without communication your other skills are less useful.’ Explain the meaning of this statement.Communication is at the center of life. Communication is a mirror that everyone shows his image and successful communication brings wonderful results if used effectively..(b).should an organization train its staff in workplace communication? Give reason for your answer.
Yes, we must train our staff in the workplace. People use many different ways to communicate with each other in the workplace. It is important to understand.
Frustration can develop because people are not sure what to do or how to do a task. Product can be wasted if not handled correctly.
http://www.anevenstart.deewr.gov.au/nwt/hospitality/communication.htmQ-3-(a) working in group of three (A) list three statements that you have written or spoken that were intensive to the receiver feelings. LIKEWhat do you think you are genious ?You idiot come here and give me waterShut up and give me a book.
(B)Discusses the sort of communication barriers caused by each of these statements.Attitude.Different point of view.(c)Re-stat, to the people you are working with, each of your three statements in a more sensitive way and ask them if they think the new version would be more effective.It should have said sorry it was late and he should have asked for assistance. If there should be repeated when an error then it will not be It must be said very clearly closer to me. (D)Discuss three ways in which communication barriers can effect interpersonal communication.Physical barriers can be the difference in the territories, doors closed, and people separated by physical distances. These barriers make it difficult for people to get to know each other and communicate in a free and easy. Perception is another barrier, because each has their own views on the world and things. Therefore, the difference in thought and understanding can be an obstacle. Emotions also act as a barrier because while people are emotional, not thinking clearly and this makes it difficult to communicate as a person could have the suspicion, mistrust, fear or other emotion. Culture determines the behavior patterns of the people. Different cultures can be a barrier to effective communication. The language barrier is another important because if all those involved in communication do not speak or know the same language can be difficult to communicate the message. Q- 4. (a) Identify the communication barriers that occurred and explain briefly in two paragraphs how they contributed to the misunderstanding between Mary and David.When David and Mary discuss about new software package on tomorrow’s staff meeting at that time David answer and deal with a telephone call then continuous conversation with Mary so Mary think David present the procedure on tomorrow staff meting.On other david’s office and interrupts the conversation to ask Mary to solve a problem in the delivery time for stock after solving the problem Mary tell David she has an another appointment so David think she will present the new software package on tomorrow staff meeting.Because of interruption in their communication they misunderstand each other.(b) List two sources of noise at the initial planning meeting.(1) Instrumental noise (2) Human noise (c) How could Mary and David have dealt with the noise or interference in their planning meeting?David give answer and deal with telephone call then continues the conversation and Mary has provide the solution of delivery time for stock then continuous the conversation in this way David and Mary have dealt with the noise in their planning meeting. Q – 5 (a) Why is good communication so important in workplace?Ans :A Good communication in the workplace provides employees with a clear understanding of what is demanded from them, with knowledge of what to do and what to expect. For organizations, such a communication style creates effective performance of the staff, and, consequently, increases customer loyalty and profit.The atmosphere inside the workplace should be encouraging for effective communication so that employees, thanks to their management, clearly realize how important communication is for each staff member personally, and to the workplace in general. It is very important for communication – employees should not only listen, but always have a chance, and be encouraged to ask questions, discuss, and express own ideas. (b) What is the relationship between message and channel?Message and channel are connection between sender and receiver.Channels is important device for message it’s a way to conveying message its play important role because if it is not correct then the message is create problem and misunderstanding(c)How is feedback transmitted in nonverbal communication?:- Feedback transmitted in nonverbal communication through body expression movements (d)What are two factors that influence a person’s perception of the message?(1) context(2) noise(e) How does noise affect communication?:- The sender send the message to receiver it is not same because of interference or noise. When the message send through an inappropriate channel the receiver doesn’t accept or understand this message because of noise .communication barrier occur as a result of a misunderstanding of message. These barrier can be cause by the sender, the receiver, poor feedback, poor choice of channel, and the wrong context. (f) ‘Communication is a learned behaviour.’ do you agree or disagree? Why?Yes, I am agree because,Communication is the process you can share your ideas, feeling with your knowledge. I Think its good behavior or manners because by this we communicate with each other or learn more about any person.(g)Why it is important for both the sender and receiver of a message to have empathy for the other person?The role of a sender is very important. He must have the perception and consideration for his receiver's viewpoints. It is the sender who has to decide which words and what sort of expression will communicate his message in the best way, and which of the medium of communication will serve his purpose. Empathy on the part of both sender and receiver marks the difference between ordinary understanding and excellence in communication.Q-6-(a)Work in groups of three (A, B, and C)
ANS: MY NAME IS MITESH, (AS OBSERVER)I OBSERV THAT, WHEN TWO PERSON ARE COMMUNICAT WITH EACH OTHER AT THAT TIME THREE BASIC THINKS PLAY MORE IMPORTANT ROLL,(1). EYE CONTACT.(2). BODY LANGUAGE.(3). YOUR VOICE TONE.
IN THIS ASSIGNMENTPRITESH PLAY A ROLE OF SENDER,HARSHAL PLAY A ROLE OF RICIVER.HARSHAL ASK SOME QUESTION TO PRITESH , LIKE HISNAME, ABOUT HER FRIEND,ABOUT HER FAMILY,ABOUT HER SELF,WHICH LIFE HE MOST LIKE COLLEGE OR SCHOOL LIFE, SCHOOL,HIS CITY,AND ALL PERSONAL DETAILS, PRITESH GIVING GOOD ANSWER BUT HIS BODY LANGUAGE AND HIS EYE CONTECT IS NOT GOOD. WHEN HARSHAL ASKING QUESTION TO PRITESH HE IS NOT LOOKING ON HIS FACE, HE IS LOOKING IN TO HIS NOTBOOK AND PLAYING WITH HIS PEN.AND ON OTHER SIDE, HARSHAL ASKING EVERY QUESTION TO PRITESH WITH GOOD BODY LANGUAGE, GOOD EYE CONTECT AND WITH GOOD VOICE TONE. I OBSERVE THAT, HARSHAL PLAYING A GOOD ROLL BECAUSE HE KNOWS THAT WHAT IS COMMUNICATION AND IN COMMUNICATION. IF, YOUR EYE CONTECT , BODY LANGUAGE, AND VOICE TONE IS NOT GOOD, WHICH TYPE OF EFFECT IT’S MAKES BAD IMPRESSION ON LISTNER’S MIND. FOR EXAMPEL: 1: YOUR NATURE:
IF YOU ARE ASKING SOMEONE ABOUT TRAIN INFORMATION AND HE GAVE ANSWER VERY RUDELY IT MAKES BAD IMPRESSION ABOUT THAT PERSON IN YOUR MIND.2: PERSON VIEW :EYE CONTACT IS A ROLE MODEL OF COMMUNICATION SKILL, IF YOU ARE GIVING AN INTERVIEW, IN THIS INTERVIEW; IF YOUR EYE CONTACT IS GOOD, IT’S SHOWS YOUR GOOD CONFIDENCE LEVEL AND IT MAKES COMMUNICATION WAY VERY EASY. SOME TIME THE RECEIVER THINK THAT YOUR IGNORE HIM OR YOUR NOT INTERESTED IN HIS OR HER MATTER. 3:YOUR THINKING: SOME TIMES BODY LANGUAGE GIVE SOME SING TO THE RECEVIER WHICH HE CAN UNDERSTAND IT VERY EASILY JUST LIKE A PERSON WHO IS SURPRISED THAT PERSON’S EYEBROWES WILL RAISED SO,WE CAN UNDERSTAND HIS FEELING WITH HIS ACTION OF BODY LANGUAGE .IT IS VERY EASY FOR A PERSON TO COMMUNICATE.BODY LANGUAGE IS MOST IMPORTANT TO THE PERSON WHO CAN NOT UNDERASTANT ANY MATTER OF COMMUNICATION IT GIVES A PROPER WAY TO COMMUNICATE EACH OTHER. I AM GIVES PROPER SOLUTION TO A AND B REGARDING THEIR DISCUSSION ACCORDING TO MY OBSERVATION.









Q-7-(LETTER)From,Mitesh patel225, Dorking road
Boxhill north Vic 3129Date: 02/08/2009.To, The designer,Time magazine,Glen iris, Vic 3146Sub: Confirmation of interview Appointment

Dear Sir,

Thank you for your courteous request to interview one of ourofficers for the article you are writing about our business.Graphic industries will be pleased to meet with you at ouroffices at
The designer Time magazine, Glen iri,Vic 3146 on Monday , 3 August 2009, at 3 pm.
I believe that you will find him to be extremely knowledgeable about our business and the role we play in relationship to our industry.Thank you for your interest in our firm
Yours faithfull
Mitesh Patel