STUDENT NAME: ZEENAT BASHIR
STUDENT NUM: S03469
COMMUNICATION BARRIERS
Q: 1
Written Communication (Letters):
Advantages:
· Good for complicated and important instructions
· Can be saved as a record
· Less chance for message to be misunderstood
Disadvantages:
· Time consuming
· Impersonal
Verbal Communication (Telephone):
Advantages:
· Easy to access
· Quick
Disadvantages:
· Overload (when telephone is busy)
· Technical problems
· Sometime unclear to hear
Face–to-face Communication:
Advantages:
· Very personal
· Easy to clear the point of view
· privacy
Disadvantages:
· Challenging
· Time consuming
B)
The best way to follow up is Telephone because these days everybody is busy and it is very hard to find spare time. So, I think that the telephone is easy and quick to contact. It allows for immediate feedback such as the opportunity to ask questions when the meaning is not entirely clear.
Q: 2
A) The communication is one of the most important parts of the organization. In every field employees need to communicate with their colleagues, customers and clients. If they can’t communicate properly, they will not be able to run business.
B) I think every organization should train their staff because it is critical for a business success. Especially the customer service staff that has to deal with the customers.
Q: 3
a) Let’s spouse one person say to other person………..
· Go and get a glass of water
· Come here
· Give me your pen
b)
· Bad impression
· Inappropriate behavior
· Different attitude and value
c) The new version of these statements are following
· Could you please go and get a glass of water for me
· Could you please come here
· Can I borrow your pen for a minute
d) Interpersonal communication can be done talking face to face with another person or via telephone, email, letters or meetings. There are some barriers those can interrupt the interpersonal communication.
· Poor communication
· Lake of concentration
· Bad attitude and behavior
Q: 4
A)
Communication barriers:
· David answers call
· Interference( A person ask Mary for help to solve a problem)
· Mary checks time
When David and Mary were having meeting they had been interrupted by many ways such as receiving call, helping other and checking time. Because of these misunderstanding happened at the end of the meeting.
B) Two sources of noise at the initial meeting are answering call and helping the other person.
c) Mary and David both have dealt with the noise or interference during their planning meeting first noise was David answers the call and continues his conversation with another person. Second was interrupted by another person who asks for solve the problem in the delivery time for stock.
Q: 5
A) Good communication is very important in the workplace because it helps to improve employee productivity, employee satisfaction and employee turnover.
B) The message is the information that is conveyed and channel is the way we convey the message.
C) In non verbal communication, facial expressions are used for feedback because it expresses the feelings without saying a word.
D) Cultural background and life concerns
E) Noise can cause the message in many ways such as misunderstanding, confusions.
F) Yes, I agree that communication is a learned behavior. Communication is a skill can be learnt.
G) It is very important that sender and receiver understand the third person In order to convey the full and accurate message to the final destination.
Q: 6
b) The advantages that other person has gained he will give feed back after getting their conversation according to their knowledge.
LETTER
July 29, 2009
Zeenat Bashir
152 Elizabeth Street
Melbourne Vic 300
RE: Cancellation of design layout and colour combination
Dear Sir/Madam,
I am writing this letter in order to some concern about colour combination and design layout of my upcoming novel “AANSU” that was placed to me about a week ago.
I want to change the draft layout and colour combination because I realize that instead of using dull colours I would prefer bright and charming colours because due to the story of the book it give inappropriate sense. So I am placing you some colour themes and designs. If you come up with new work it would be grateful.
I hope you will understand so if you have any question make contact with me I will be thankful.
I regret any convenience that I may have caused you.
Sincerely,
Zeenat Bashir
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