309I_HARPREET_S23688

COMMUNICATION SKILLS PRESENTATION

CUSTOMER: GOOD MORNING!
EMPLOYEE: HAVE A VERY GOOD MORNING SIR! HOW ARE YOU?
CUSTOMER: I AM GOOD, THANK YOU.
EMPLOYEE: HOW MAY I HELP YOU SIR?
CUSTOMER: ACTUALLY, I WANT TO BUY A NEW MOBILE PHONE
, BUT I DON’T KNOW MUCH ABOUT THAT!
EMPLOYEE: DON’T WORRY SIR, I WILL HELP YOU!
CUSTOMER: OH! THANK YOU.
EMPLOYEE: WHICH KIND OF PHONE DOYOU LIKE TO BUY?
CUSTOMER: I WOULD LIKE TO BUY THE MOBILE PHONE IN
WHICH I HAVE CAMERA, INTERNET FACILITY,
MUSIC PLAYER, LARGE CONTACTS TO STORE,
MESSAGE FACILITY AND MOST IMPORTANT IT IS
OF LATEST TREND.
EMPLOYEE: I HAVE SUCH A PHONE IN WHICH YOU GET ALL
THESE FEATURES AND IT IS OF LATEST TREND
ALSO.
CUSTOMER: OH, WOW! WHICH PHONE IS THAT?
EMPLOYEE: IT IS NOKIA-E63 SIR!
CUSTOMER: CAN YOU PLEASE SHOW ME THAT?
EMPLOYEE: YES, OF COURSE WHY NOT, THERE IT IS!
CUSTOMER: WOW, IT’S REALLY VERY NICE.
EMPLOYEE: SO! DOES U LIKE TO BUY IT SIR?
CUSTOMER: YES, OF COURSE WHY NOT, BUT FIRSTLY PLEASE
TELL ME IN WHICH CAP IS IT?
EMPLOYEE: IT IS IN $29 CAP SIR. IN THIS YOU GET SOME
GIFT VOUCHERS ALSO.
CUSTOMER: WHAT KIND OF GIFT VOUCHERS?
EMPLOYEE: LIKE MEMORY CARD, PAN DRIVE AND MOBILE
COVER ETC.
CUSTOMER: OK, I WANT TO BUY IT.
EMPLOYEE: DO YOU HAVE ANY OF YOUR IDENTIFICATION
CARD.
CUSTOMER: YES I HAVE MY PASSPORT.
EMPLOYEE: THAT’S FINE, THANK YOU JUST A MINUTE.
AFTER SOMETIME….. THANK YOU. DO YOU HAVE
SOME ADDRESS PROOF LIKE BANK STATEMENT
OR ANY BILL.
CUSTOMER: YES, I HAVE THAT, HERE IT IS!!!
EMPLOYEE: OH! THANK YOU.
THEN AFTER SOMETIME…. WHICH COLOR DOES
YOU LIKE TO BUY?
CUSTOMER: I WOULD LIKE TO BLACK ONE, BECAUSE I THINK
RED COLOUR SUIT WITH GIRLS.

EMPLOYEE: OK! HERE IS YOUR YOUR PHONE.
THIS IS YOUR PHONE NUMBER AND PHONE
DETAILS.
CUSTOMER: THANK YOU.
EMPLOYEE: THAT’S FINE, IT’S MY PLEASURE SIR!
HAVE A NICE DAY & GOOD BYE!
CUSTOMER: OK! YOU TOO, GOOD BYE.