Communications Barriers :
Name: Arpan Mandalia
Student Number: S21618
1) Michael
a. outline the advantages and disadvantages of the three possible channels of communication.
Letter :
Advantages: - Writing evidence
- Explain all things
Disadvantages: - Long Process
- So many time spend
Telephone :Advantages: - Short method
- Fast method
Disadvantages: - Not writing evidence
- Not explain all things
Personal Visit: Advantages: - It’s write method
- Explain all things
- Very comfortable
- Evidence
Disadvantages: Very expenses
b. Decide which of them Michael should use for the first follow up contact with this potential client. Give reasons for your choice of channel.
!) Michael should use for the Personal Visit channel. It’s write method.
2) a. One of the most important skills that any person in an organization needs is the ability to communication without communication your other skills are less useful. Explain
Answer: It’s
a true message. Communication is main part of organization. Without good communication no body help you. If your work is good but your communication skill is not good no one help you. Every organization must need good communication skills person. One of the most important skills that any person in an organization needs is the ability to communication without communication your other skills are less useful.
b. Should an organization train its staff in workplace communication? Give reasons for your answer.
Reasons:-
- Improve communication
- Maintain Communication
- Help full to staff
- Help full to organization
- Improve Workplace
4) Mary and David
(a)
David answers and deals with a telephone call and then continues the conversation with Mary.
Ans. Inappropriate channel and inappropriate Messages
Another person enters David’s office and interrupts the conversation to ask Mary to solve a problem in the delivery times for stock;
Ans. Inappropriate Timing
When Mary has provided the solution, Mary And David resume their discussion;
Ans. Inappropriate Messages & Inadequate feedback
Mary looks at her watch and exclaims that it is time for her next appointment;
Ans. Receiver inattention
As they rush to finish their plans they discuss who will present the new software procedures at the staff meeting. When that item comes up, Marry expects David to present the procedure; David believes marry is present it.
Ans. Inappropriate message.
(b) List two sources of noise at the initial planning meeting.
1) As they rush to finish their plans they discuss who will present the new software procedures at the staff meeting. When that item comes up, Marry expects David to present the procedure; David believes marry is present it.
2) When Mary has provided the solution, Mary And David resume their discussion;
C. How could Mary and David have dealt with the noise of interference in their planning meeting?
Yes No Unsure
Considered the responsibility of the sender? Yes
Evaluated the appropriate Channel? No
Examined the message? Unsure
Considered the role of the receiver? Yes
Identified the place of feedback? Yes
Considered the impact of the context? Yes
Thursday, July 30, 2009
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