Communication Barriers

1 (a) the advantages of letters:

• Provides written communication.
• Visual information is included.
• Can range from one to many pages.
• Doesn’t use any electronic means so is a lot cheaper.
• A written record of the message will be kept.
• The message is communicated in written format and therefore should be unambiguous.
• Can contain detailed information such as figures.
• Enables long distance communication to take place.


the disadvantages of letters:

• can take time to deliver.
• can be lost.
• Not 100% sure of security, can easily be opened and read or sent to the wrong address.
• Takes time to produce letter and can be inconvenient if an urgent message has to be delivered
• No guarantee or assurance that message has been received unless feedback has occurred
• If recipient does not understand any information, then they have to reply to the message stating the problem and then wait for another message reply from the sender.


the advantages of telephone communication

Communicate with people at distance
Increases social interaction
Links peoples especially in business world

the disadvantages of telephone communication

Can't see the expressions of the person you are talking to
Long conversations are costly
Not available everywhere like in rural settlements
The conversation can be tracked


the advantages of personal visit

Very effective – research shows that.
Personal interpretation is the most effective kind of interpretation.
Very flexible – as it’s designed specifically for your site.
Inclusive - can attract a wide audience with people from different ages and social.
Can tell a complex story well.
Can be creative.
Responsive to different audiences and their needs on the day.
Can generate income.
Can attract good publicity.
Social experience.
Can be fun and exciting.
Can involve multiple skills from different partner groups as co-organizers.
Can have extended life through websites, photographs, video, reports, and post
Event exhibitions and press coverage.

the disadvantages of personal visit

Outdoor events are weather dependent
Some events only reach a small audience
Heavy in administration
Needs good marketing
Needs good forward planning
Requires initial financial outlay
Needs a range of skills in creation and marketing
Audience size can be limited for some events
Can be dominated by an individual
Can be a one-off experience
If repeated, needs assessment and development


(b) Michel should use personal visit because he can influence the customers very easily. By using this method his sales will be sure.



2 (a) The very important skill in an organization is proper communication. If communication is in smooth way then the efficiency of the organization also increases. Without proper communication other skills will be less useful .The communication helps to develop the skills.


(b) An organization should train its staff in work place communication because it will avoid reducing the risk and mistakes. By proper communication in the work place help to increase the workers ability. So it must be necessary.



3(a)
• When one student in my class told to the teacher that he needs attendance in spite of being late.
• One day when talked to my friend through phone that I will reach the station by 12 noon but due to fault in network he heard it as 2 noon.
• One day my friend asked me pen drive but I heard only pen.


(b)
• In the first statement the communication barrier was inappropriate message.
• In the second statement the communication barrier was disruption in the channels of communication
• In the third statement the barrier was the noise in the class.


(c) Restate statement are
• He should have told sorry that he was late and then he should have asked for the attendance.
• If i should have repeated the timing then it wont be a mistake
• He should have told very clearly by coming near to me.


(d)
Communication barriers can prove to be a great problem as they make it difficult and frustrating for people to communicate with each other and understand each-others' meanings. Some of the barriers to effective interpersonal communication are:

Physical barriers can be the difference in territories, closed doors, and people separated from each other by physical distances. These barriers make it difficult for people to get to know each other and communicate in a free and easy manner.

Perception is another barrier because everyone has their own views about the world and things. So the difference of their understanding and thinking can be a barrier.

Emotions also act as a barrier because while people are emotional, they don’t think clearly and this makes communication difficult as one person might have suspicion, mistrust, fear or any other emotion.

Culture determines people’s behavioral patterns. Varying cultures can be a barrier to effective communication.

Language is also another major barrier because if all the people involved in communication don’t speak or know the same language, it can be difficult to communicate the message.



4 (a) The communication barriers that occurred at the time of conversation between Mary and David are :

• Telephone call for David.
• A person interrupts to ask Mary to solve a problem in the delivery times of stock.
• Mary’s rush to the next appointment.


When Mary and David were communicating about the new software presentation in the staff meeting a call interpreted their conversation and after that a person interrupts the conversation .so the communication was not in proper way and Mary’s rush also affected the communication.

Though Mary and David were communicating it was not in proper way. Both of them misunderstood because there were barriers of communication. And they misunderstood each other and no one could present it.


(b) The two sources of noise at the initial planning meeting were

• telephone call
• person interrupts


(c) Mary and David should plan that during the conversations they will only give importance to the subject which they were talking.



5 (a) Good communication skills are very important in the workplace because if an employee has good communication then he will be better able to express his ideas and thoughts. At workplace people who have creative ideas and thoughts are always encouraged and an employee who is creative but unable to express whatever he thinks cannot get appreciation and desirable position. Therefore, to establish your position and to excel in the work performance good communication skills are necessary


(b) Messages are the content which is send by the sender and the channel means the medium through the messages are sent.


(c) Feedback transmitted in nonverbal communication is by reaction of receiver.
If the receiver accepts the communication then its positive feedback otherwise its negative feedback


(d) The two factors that influence perception are:

• Interpretation of the receiver.
• Experience of the receiver.


(e) Noise affect communication in such away that the message which is send by sender is disrupted in the channels of communication .The kinds of noise are:

• Mechanical or technical noise - caused by the quality of media used. Example: I cannot hear the person at the other end of the mobile telephone because there is no network there or I may not get a good reception of the TV broadcast since my TV aerial needs repair.

• Physical Noise - Caused by actual disturbances in the environment. Example: The sound of a cricket can be heard at night when everything is silent. Physical distractions are usually easier to prevent in a speaking or listening situation because the surroundings can often be controlled or changed.

• Psychological Noise - Caused by conditions that affect our thinking and feeling. These are more popularly called biases. Example: In the exercise above all the groups were biased into thinking that they were to outdo each other in sending their messages. This bias has entered as a result of the previous experiences of each participant who is conditioned to think that working in teams automatically means working to compete as for example during tournaments, competitions and games.

• Emotional Distractions - they can prevent the receiver of the message from concentrating on and giving full attention to the communication. They may include thinking about a personal matter or allowing an emotion such as anger to influence how you interpret a message.

• Contextual noise - caused by a poor knowledge or interpretation of the context in which a message is communicated. Example: In the African context, spitting beneath one’s clothing is a sign of blessing our ancestors. In European and American cultures, this may be considered weird and disgusting.


(f) Communication is the learned behavior because the persons who are sending or receiving message according to the situation from which they have already learned. If sender sends a message, the message will reflect the behavior of the sender. And if receiver interprets the message in another way that reflects the experience of the receiver.


(g) Empathy is the recognition and understanding of the states of mind, beliefs, desires, and particularly, emotions of others. It is often characterized as the ability to "put oneself into another's shoes", or experiencing the outlook or emotions of another being within oneself; a sort of emotional resonance. So in order for the proper communication sender and the receiver should have empathy on each other.