309I_Kaivan Mayankkumar_s24441

Que.1 'Communication is an interactive process' Briefly explain.

Answer: Communication process is dynamic and interactive. it is between sender and re¬ceiver. sender sends message and receiver receives message. The process of communication takes place in various situations for different reasons, with the potential for many interpretations.
It has seven main elements.
(1) sender (2) message (3) receiver (4) feedback (5) channel (6) context or setting
(7) interference or noise.

Que.2 Define and give an example of verbal, non verbal and graphic communication.

Answer: Communication is classified into three forms:

(1) verbal communication, either spoken or written

(2) nonverbal

(3) graphic.

Communication skills in spoken, written, non verbal and graphic communication are all essential in the workplace. These forms of communication send messages through
various channels.

Verbal communication can take the form of spoken words between two or more people, or written words in written communication.

Nonverbal communication is sent by any means other than words or graphics. Nonver¬bal components occur in oral, written and graphic communication, and in oral communica¬tion these include facial expressions, body movement, posture and dress.

Graphic communication represents ideas, relationships or connections visually with shapes, diagrams and lines. Graphic communication can have both verbal and nonverbal compo¬nents - for example, some of the 'No Smoking' signs displayed in public places.

Que.3 a. Define the terms 'sender' and 'receiver'.

Answer: THE SENDER:
Communication process begins with the sender. Senders are individuals who react to situations from a unique vantage point, interpreting ideas and filtering experiences through their own percep¬tion. It is an integral to all the communication in they engage. It is a background of accumulated attitudes, experiences, skills, cultural conditioning and individual differences that influences how they communicate.

THE RECEIVER:
The receiver decodes or interprets the message to archieve understanding. The receiver is also acting as an individual from an unique vantage point, interpreting the idea according to a particu¬lar personal perception of the message.

b. Define the term ‘message’.

Answer: MESSAGE
The Message is the idea or feeling transmitted from the sender to the receiver to achieve understand¬ing. It makes a connection between sender and receiver.

c. Define the term ‘feedback’.

Answer: FEEDBACK
Feedback is an essential part of effective communication. It is the receiver’s response to the sender’s message, and can be intentional or unintentional.
Feedback:

Gives the communication continuity
Indicates understanding or misunderstanding of the message
Stimulates further communication and discussion.

Que.4 a.Define the term 'perception'.

Ansewr: perception is the process whereby people take information from the environment and make sense of use their word.

b.List the four factors that may infuence the perception of the sender or receiver of a message.

Answer: (1) Self-concept: it is the first factor which is very important. Sender must convey the message in understandable way.The concept of the message is percieves the whole matter.
(2) Family: The sender have to familiarise with the message. If the message sends by the sender in a proper way than it is easy to understand the message to receiver and response decoding in positive manner.
(3) Culture: The culture derives the message in a different.Because it is depend on the person that how is meaning of the message in that culture. so may be possible that response is different.
(4) Skills: Skills is important factor of the message.Basic skills is require in any message. If there is no balance in the skills than messge is not perfectly percieve any perfect manner.

Que.5 a. List four different types of communication. b. Define this and give an example of each.

Answer:
Verbal Communication Verbal communication is further divided into written and oral communication. The oral communication refers to the spoken words in the communication process. Oral communication can either be face-to-face communication or a conversation over the phone or on the voice chat over the Internet. Spoken conversations or dialogs are influenced by voice modulation, pitch, volume and even the speed and clarity of speaking. The other type of verbal communication is written communication. Written communication can be either via snail mail, or email. The effectiveness of written communication depends on the style of writing, vocabulary used, grammar, clarity and precision of language. Nonverbal Communication Non-verbal communication includes the overall body language of the person who is speaking, which will include the body posture, the hand gestures, and overall body movements. The facial expressions also play a major role while communication since the expressions on a person’s face say a lot about his/her mood. On the other hand gestures like a handshake, a smile or a hug can independently convey emotions. Non verbal communication can also be in the form of pictorial representations, signboards, or even photographs, sketches and paintings.
Types of Communication Based on Style and Purpose Based on the style of communication, there can be two broad categories of communication, which are formal and informal communication that have their own set of characteristic features.
Formal Communication Formal communication includes all the instances where communication has to occur in a set formal format. Typically this can include all sorts of business communication or corporate communication. The style of communication in this form is very formal and official. Official conferences, meetings and written memos and corporate letters are used for communication. Formal communication can also occur between two strangers when they meet for the first time. Hence formal communication is straightforward, official and always precise and has a stringent and rigid tone to it. Informal Communication Informal communication includes instances of free unrestrained communication between people who share a casual rapport with each other. Informal communication requires two people to have a similar wavelength and hence occurs between friends and family. Informal communication does not have any rigid rules and guidelines. Informal conversations need not necessarily have boundaries of time, place or even subjects for that matter since we all know that friendly chats with our loved ones can simply go on and on.

There are four main types of communication, these consist of written, verbal, computerised and special methods. (verbal can be spilt into two groups; verbal and non-verbal) Non-verbal communication involves things such as body language, crossing your arms, having your hands in your pockets, crossing your legs, eye contact etc.