309I_VENKATESH_S27222

1. ‘Communication is an interactive process’. Briefly explain.

The process by which a message, encoded by a sender, is transmitted through a medium to a receiver, who decodes the message and provides feedback.

The imparting or interchange of thoughts, opinions, or information by speech, writing, or signs. (Obviously the term is not limited to human beings because animals have their own modes of communication too!)

Communication is a universal bonding agent; therefore, it must be understood in order to achieve any goal in today's competitive world. In order for today's students to be prepared for the future, it is important that communication development is accentuated throughout the educational process.
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Why is communication important?

· to relate to others and build relationships
· to express ourselves and meet our needs
· to share with others, to empathize and share intimacy
· as a professional payoff there is a great advantage to being a good communicator (most successful people and corporations have strong communications
· to get what you want, you need to learn the best method to communicate your desires.

2. Define and give an example of verbal, nonverbal and graphic communication.

There are three major parts in human face to face communication which are body language, voice tonality, and words. According to the research
· 55% of impact is determined by body language—postures, gestures, and eye contact,
· 38% by the tone of voice, and
· 7% by the content or the words used in the communication process.

Verbal Communication

Verbal communication is further divided into written and oral communication. The oral communication refers to the spoken words in the communication process. Oral communication can either be face-to-face communication or a conversation over the phone or on the voice chat over the Internet. Spoken conversations or dialogs are influenced by voice modulation, pitch, volume and even the speed and clarity of speaking. The other type of verbal communication is written communication. Written communication can be either via snail mail, or email. The effectiveness of written communication depends on the style of writing, vocabulary used, grammar, clarity and precision of language.

Examples: - ORAL, WRITTEN,SPEAKING,SINGING.

Nonverbal Communication

Non-verbal communication includes the overall body language of the person who is speaking, which will include the body posture, the hand gestures, and overall body movements. The facial expressions also play a major role while communication since the expressions on a person’s face say a lot about his/her mood. On the other hand gestures like a handshake, a smile or a hug can independently convey emotions. Non verbal communication can also be in the form of pictorial representations, signboards, or even photographs, sketches and paintings.

Examples: - Telegraphy.
EXPRESSION, EXPRESSIVE BEHAVIORS, BODY LANGUAGE.

Graphic Communication

Graphical communication involves using visual material to relate ideas, such as drawings,photographs,slides,transparencies and sketches. The drawings of little children and a rough map sketched to show the way could be considered graphical communication. Any medium that uses a graphics to aid in conveying a message,instruction, or an idea is involved in graphical communication. One of the most widely used forms of graphical communication is the drawing.

Here, focus is on the presentation of text, pictures, diagrams, photos, integrated on a computer display. The term visual presentation is used to refer to the actual presentation of information. Recent research in the field has focused on web design and graphically oriented usability. Graphic designers use methods of visual communication in their professional practice.

Examples : - photographs, drawings, line art, graphs, diagrams, typography, numbers, symbols, geometric designs, maps, engineering drawings, or other images.

3. a. Define the terms sender and receiver.
b. Define the term ‘message’.
c. Define the term ‘feedback’.

a. The sender:
This is the person or group sending the message.
Sender transfers the information as well as encodes the message to transfer through any medium.
The source of the communication wants to send a thought, feeling or idea (message).

b. The receiver:
The receiver is the person or group for whom the message is intended.
Receiver is receives information and decodes message to understand the information in message and give feedback to sender.
The target person- no two are alike, each brings unique outlook important to keep the uniqueness of recipient into consideration

The message:
message means What you are trying to say. Messages cover a whole range of things including:
Information, rules, jobs waiting to be completed, training etc.

c. Feedback:
This is the way the Sender:

· checks that the Receiver has received the message.
· checks that the Receiver understands the message.
· discovers their opinions, attitudes and ideas about the message, and
· allows the Receiver the chance to ask questions about the message.

4. a. Define the term ‘perception’.
b. List the four factors that may influence the perception of the sender or receiver of a message.

a. Perception:

Perception can be defined as attaching significance to visual information.

The important thing to remember about perception is that it’s “in the eye of the beholder”: actually, it’s not in the eye at all, but in the brain, in areas associated with vision in the parietal and temporal lobes. Perception is an essentially constructive process. People do not see the world in the same way a mirror reflects the world; their brains create their perception of the world through processes that are not entirely predictable.

b. the four factors that may influence the perception

1. Color
2. Form
3. Depth and
4. Motion

5. a. List four different types of communication.
b. Define these and give an example of each.

a. There are four main types of communication:

Communication can occur via various processes and methods and depending on the channel used and the style of communication there can be various types of communication.

· written
· verbal (verbal can be spilt into two groups; verbal and non-verbal)
· computerized and
· Special methods.

b. Examples for different types of communication:

· Written communication of the category includes message that is written in any language.
Example: - letter wrote for teacher.

· Verbal communication of the category includes sending message in the form of spoken language.
Example: - Spoken conversations between two people.

· Non-verbal communication involves things such as body language, crossing your arms, having your hands in your pockets, crossing your legs, eye contact etc.
Example: - the overall body language of the person who is speaking.

· Computerized communication means sending the message in the form of 0’s and 1’s.
Example: - E-MAIL, any message in the form of 0’s and 1’s.

· Special methods communication is a communication represents relationships visually with diagrams.
Example:-‘NO SMOKING’ signs displayed in public places.