Task 2
Brief: You will be required to talk to a client in face to face situation. You will be paired with another student who will play the role of the client. You will be given the complimentary employee role-play card. You will be asked to role play a situation. During the role-play, you will be observed and assessed by an assessor.
Interaction between client and the employee of Subway:
LOCATION: LAPTOP SHOP
CUSTOMER: Enter into the shop to buy a new laptop.
SEALS MAN: Hi, how are you man, how can I help you?
CUSTOMER: I have to buy one new laptop for me.
SEALS MAN: Ok, great man, do you have any configuration with you.
CUSTOMER: No I don’t have any pre-configuration I need to buy the latest configuration one.
SEALS MAN: Good, do you think about any company like IBM, DELL, and ACCER ECT.
CUSTOMER: Actually I don't know anything about company, so you tell me which one is the better company.
SEALS MAN: To give you suggestion about company I have to know about how much you decide to spend for your laptop. Can you tell this?
CUSTOMER : Sure, I can spend $1000 for my laptop and I have to get good money when I want to re-seal it according to this (high re-seal value) tell me which company is good to buy now.
SEALS MAN: High re-sealing value idea is great man. My suggestion according to your requirements the latest DELL LAPTOP is your first choice.
CUSTOMER: Ok fine pack for me that laptop. Can I get any discount on this?
SEALS MAN: Yes you can get $100 cash back and 1 CD of DELL, 1 CD OF OS, AND TWO preferred software’s free for you.
CUSTOMER: Thank you. See you. Bye.
SEALS MAN: Thank you, have a great day, see you man.
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